What are the responsibilities and job description for the Customer Service Associate (Beauty Specialist) position at Beauty Industry Group?
Description
We are seeking a Customer Service Associate (Beauty Specialist) to support our valued clients and customers via email, SMS, and inbound calls. The ideal candidate is passionate about the beauty industry, eager to make a positive impact, and looking for a long-term position with a great company. If you are ready to join a team that excels in providing outstanding service, we want to hear from you!?
- Shift: Monday- Friday 8:30am- 5:00 pm MST
- Hybrid Schedule: 3x per week on site (Tuesday, Wednesday, Thursday)
Job Responsibilities
- Field inbound customer calls, texts, and emails ranging from basic inquiries to processing orders and troubleshooting issues
- Communicate with clients in a timely, organized, and professional manner
- Balance customer advocacy with business negotiation
- Provide feedback from customers regarding product quality and purchasing experience for continuous improvement
- Understanding multiple brands within the business
Requirements
- Solid communication skills (written and spoken)
- Customer service, proactive and logical problem-solving skills and experience
- Speed and accuracy in typing and note-taking
- Beauty or cosmetology experience a plus
- Must be a good-natured team player with a calm, patient and helpful demeanor
- Computer literacy and ease with toggling between computer programs and the Internet
- High School Graduate or GED, some college coursework preferred
- Spanish bilingual a plus
- Work and personal references required
Benefits
- $17.00-$21.00/hour
- Position is eligible for a 5% quarterly bonus
- 401(k) with company match - $ for $ up to 4%
- Vacation/Holiday Leave
- Medical/Dental/Vision
- Life and AD&D Insurance
- Access to hundreds of discounted beauty products
- Opportunities for growth and advancement
Equal Employment Opportunity at Beauty Industry Group
At Beauty Industry Group, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability, genetic information, protected veteran status, or any other legally protected characteristic.
Salary : $17 - $21