What are the responsibilities and job description for the Client Services Specialist position at BEAUTY BRANDS?
Beauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our store sales.
Duties and Responsibilities
- Create a GLAMOUR Experience for every customer.
- Welcome all customers entering the store with the appropriate Beauty Brands greeting.
- Promote the Take Ten program with every customer.
- Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
- Follow company policies.
- Meet attendance, punctuality, and required work guidelines.
- Perform store operations procedures with accuracy.
- Complete all required projects (as assigned by management) on time and with accuracy.
- Support an accurate inventory process.
- Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
- Answer the phone with the Beauty Brands greeting by the third ring.
- Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.
- Attend a required number of Education classes (as directed by manager).
- Ensure that store safety and security measures are being followed.
- Attend scheduled store meetings.
- Follow the client experience guidelines, as it applies to the position.
About Beauty Brands:
As a family-owned business, we put our people first. Associates, stylists, estheticians, nail technicians, customers – everyone who walks through our doors is considered part of the family. We look out for our own, investing in our employees and providing the best deals and quality, trusted products for our customers.
Beauty Brands was founded in 1995 by Bob Bernstein on the idea of providing a one-stop beauty destination, saving customers time and making them feel fantastic. Today Beauty Brands has become a true home for beauty. A place where the beauty within is celebrated. A place that houses all things, hair, makeup, skin, nails, plus knowledgeable associates to guide you along your beauty journey. We’re more than a salon, spa & beauty store. We are a family, and we treat everyone who walks through our doors as such. Just like a home, we want our associates and customers to feel special, comfortable, valued, welcomed, and understood every time they are in our locations. We are your home for beauty.
Qualifications:Prerequisites
- Strong customer service, communication, and interpersonal skills.
- Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies.
Physical Job Requirements
- Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.
- Product receiving and preparation - opening and lifting boxes; carrying products.
- Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.
- Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.