What are the responsibilities and job description for the Service Request Specialist position at Beaumont Health?
General Summary
Receives customer requests for service on hospital facilities and equipment. Assesses and prioritizes problem, creates work order and routes to appropriate skill. Maintains work order system. Communicates with customers and technicians regarding work order status.
Essential Duties
- Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
- Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.
- Gathers information to assess customer's need, prioritizes the reported problem, and enters request into work order system.
- Creates accurate work orders and routes to appropriate skill in a timely manner.
- Answers customer questions regarding status of work orders.
Standard Qualifications
- High school diploma or GED required.
- Moderate level of medical terminology and data entry experience (Preferred)
- Excellent communication and interpersonal skills will be required in order to communicate with vendors, guests, hospital staff, management, co-workers and all other persons associated directly or indirectly with Beaumont Health.
- The job requires some autonomous decision making. Work is generally performed in accordance with standard practices.
- ·The job requires regular operation of standard office equipment, and ability to perform computer data entry.
- ·Demonstrate advanced proficiency in current Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook) with the capability to master company specific software and databases and other business software.
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