Beaumont Emergency Hospital Patient Access Manager

Department: Registration

FLSA Status: Exempt

Grade/Level:

Job Type: Administrative

Work Schedule: Monday - Friday /As Needed

Job Status: Full Time

Reports To: CEO

Amount of Travel Required: None

Positions Supervised: Patient Access Specialists

POSITION SUMMARY

Personally, or through delegation, facilitates the registration/admissions procedures for the facilities patients. The Patient Access Manager provides direct supervision to Patient Access Specialists. Responsible for scheduling and ensuring adequate coverage of the registration desk, monitoring the front desk quality, orientation of new employees and ongoing oversight of staff training. This position also includes responsibility for the creation of and adherence to established processes. The overall goal of this position is to ensure high quality service for patients and the accuracy of information affecting both pre and post visit services.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Ensures proper utilization of software and
• Offers guidance to employees related to point-of-service collections
• Creating and maintaining front desk
• Responsible for on-going staff education and
• Ensures to the highest level of accuracy and completeness of daily
• Ensures high level of quality services provided to
• Obtain the required patient co-pay in a respectful and dignified
• Ensure operational readiness of the front
• Greet all patients, visitors, and vendors who patron the facility in a welcoming Treat all patients, visitors, other business contacts and staff members professionally and with respect.
• Initiate the minimal guest co-pay for all patients in accordance established guidelines on the patient's insurance plans or collect payment for services in accordance with company
• When cash payments are received, place cash in a secure location as directed by
• Scan documents into the electronic health record (EHR) as directed by
• Perform daily tasks as a measure to ensure the appropriate and efficient operation of the front Such tasks will include but not limited to accurately creating patient registration records, labels, ensuring the completion of all registration paperwork.
• Ability to exercise sound judgment; apply effective written and oral communication techniques with all business contacts to include but not limited to guests, employees, vendors, members of administration, and the general publ
• Answer phone calls timely and professionally as May be required to route phone calls accurately throughout the facility as needed.
• Verify various types of insurance and co-pays in accordance with company policies and Collect co-pays in accordance with established company policies and procedures
• Perform routine measures to ensure compliance relative to issues applicable to the preservation, accuracy, and completeness of all patient charts.
• Reconcile financial logs and cash ledger. Make deposits of cash as needed and ensure that the cash box does not exceed the established cash limits. Make appropriate notations of transactions on the financial
• Ensure completeness and accuracy of daily patient financial logs. Make corrections of errors and missing information.
• Compile data or information as
• Maintain confidentiality of patient related issues and medical records outlined by HIPAA and company Maintain confidentiality of company and employee information as outlined in company policies.
• Comply with attendance standards and routinely attend required staff Able to work various shifts with or without notice.
• Remain flexible relative to changing staffing patterns and participate in temporary assignments. May be required to work outside traditional work hours to meet the overall demands of this job. Personally covers shifts as needed with limited notice.
• Ability to prioritize work assignments and to work with limited
• Ability and skill to address various issues related to administration, registration, insurance verification/processes for patients, physicals, injuries, illnesses, and workers compensation; understand and is able to articulate the differences between co-pays, deductibles, out of pocket expenses, and co-insurance.
• Perform other duties as assigned by

POSITION QUALIFICATIONS

Competency Statement(s)

• Communication - Conveys verbal and written information using effective techniques and approaches that promote clarity, teamwork, and efficiency, and that reflect the company's core values.
• Empathetic - Ability to appreciate and be sensitive to the feelings of
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Patient Oriented - Ability to take care of the patients' needs while following company
• Accountability - Ability to accept responsibility for his/her
• Dependability - Takes responsibility for own actions; completed assignments in an ethical and mature manner.
• Honesty/Integrity - Ability to be truthful and be seen as credible in the
• Multi-Task - Has the ability to learn new information quickly and able to manage several projects at
• Team Player - Is a reliable Team Player who can function competently under deadline
• Time Management - Has superior time management, organizational skills and problem solving ability. Must have the ability to work independently.
• Reliability - The trait of being dependable and
• Punctuality - The characteristic of being "on-time" and able to complete a required task before or at a designated time.

Physical Demands - While performing the duties of this Job, the employee is regularly required to stand and walk for periods ranging from 6 to 12 hours at a time. Use hands and fingers, handle, or feel; reach with hands and arms; sit, climb or balance; stoop, kneel, crouch; talk and hear. The employee is occasionally required to sit in short or extended intervals as required. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment -The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The employee may be exposed to various contagious diseases or conditions that have the potential of being physically, emotionally, and/or psychologically harmful. The noise level in the work environment is usually moderate.

SKILLS & ABILITIES

Education:

High School or Equivalent; College Degree highly preferred

Experience:

Minimum of 2 plus years of experience in a clinical setting with similar duties

Computer Skills:

Familiarity with MS Office suite, especially Microsoft Excel. Keyboarding/typing and 10-key touch

Certifications & Licenses:

CPR/BLS