SENIOR IT TECHNICIAN

The purpose of this position is to maintain and repair hardware/software including the ability to troubleshoot, replace and repair hardware components such as power supplies, hard drives, memory, video, sound and network interface cards. This class works under general supervision, independently developing work methods and sequences. 

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Maintains a comprehensive and diverse knowledge of multiple computer operating systems and software programs, which includes, but is not limited to, word processing, spreadsheet, database, desktop publishing, e-mail, instant messaging, networking, client access, communications, utilities, diagnostic, or other programs.
• Responds to questions and requests regarding computer-related problems via telephone, e-mail, and personal contact; logs questions and requests regarding computer-related problems via call tracking software.
• Diagnoses end-user computer-related problems upon notification; troubleshoots  computer-related problems by suggesting possible solutions to these problems.
• Documents aspects of personal computer-related problems, which includes troubleshooting techniques, resolution of problems, and dispatching to other employees.
• Tests and inspects parts and equipment for serviceability, proper operations, and compliance with departmental standards and reports problem situations as they arise.
• Maintains inventory of equipment, supplies, and parts; initiates requests for new/replacement materials.
• Research error messages in numerous software vendors’ website knowledge bases.
• Maintains an awareness of new products, trends, and advances in the profession; reads professional literature; attends workshops and training sessions as appropriate.
• Performs related work as assigned.

REQUIREMENTS:

• Requires an Associate’s degree, vocational technical degree or specialized training that is equivalent to satisfactory completion of two years of college education.
• Over two years and up to and including four years of related experience or an equivalent combination of education, training, and experience.
• CompTIA A and Network certifications.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.
• Certifications MUST BE SUBMITTED WITH APPLICATION. Applications without them will not be considered.

Salary : $28 - $34