What are the responsibilities and job description for the Operations Manager position at Bearing Headquarters?
Company Overview
Bearing Headquarters is a leader in the distribution industry, dedicated to providing high-quality bearings and mechanical components. Our mission is to deliver innovative solutions that enhance industrial performance while upholding our core values of quality, integrity, and customer satisfaction.
Summary
We are seeking a dynamic Operations Manager to join our team. This pivotal role involves overseeing daily operations, driving strategic initiatives, and ensuring operational excellence to support our company's growth and commitment to excellence.
Responsibilities
- Oversee and monitor daily operational activities.
- Lead and develop location staff.
- Oversee cash handling, account transaction, quotes and orders.
- Support customer account maintenance related to pricing, rebate renewals, returns, credits and freight recovery.
- Handle escalated customer concerns.
- Collaborate with Customer Service Manager.
- Ensure staffing schedules, effective training, and performance evaluations.
- Ensure compliance with industry standards and safety regulations.
Qualifications
- High School Diploma or GED
- 5 years of experience in operations, customer service, or management
- Proven management experience in a customer-facing environment.
- Effective communication and problem-solving skills.
- Strong organizational skills and detail oriented.
- Proficiency in Microsoft Office Suite.
- Experience with ERP/WMS systems.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- How would you handle a situation with a very frustrated customer?
- What kind of customer service tools are you familiar with?
- How do you ensure clear and effective communication with customers?
- How many years of experience do you have working in an industrial manufacturing industry?
- How many quotes and orders have you processed daily in your previous job?
- Briefly tell us about your experience working with vendors
Experience:
- Customer service: 5 years (Preferred)
- CRM software: 5 years (Required)
- Operations management: 5 years (Required)
Ability to Commute:
- Rockford, IL 61104 (Required)
Work Location: In person
Salary : $22 - $25