What are the responsibilities and job description for the Senior Collections Analyst position at BearCom?
Who is BearCom:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40 Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, More
- 75 Branches Across North America
Job Summary:
The Senior Collections Analyst is responsible for managing a large business portfolio including resolving customer disputes and ensuring timely collection of outstanding balances. This role requires strong organizational, research, and communication skills, and the ability to work independently and collaboratively across departments.
Key Responsibilities:
- Monitor aging reports and follow up on delinquent accounts to drive DSO improvement.
- Build strong relationships with customers to resolve billing issues and obtain payment details, always ensuring the highest level of customer service.
- May serve as an escalation point/mentor for junior team members.
- Review customer accounts regularly and provide timely recommendations for credit holds, terms review, etc.
- Reconcile customer statements, open credits, and credit card payment declines.
- Collaborate with internal teams to resolve billing and payment issues.
- Participate in weekly AR reviews and special projects as needed.
- Provide timely ad-hoc reporting to operations and finance teams.
- Verbal status updates to internal stakeholders, including General managers and senior leadership is required.
- Support system implementations and process improvements related to AR and collections.
- Ensure compliance with company KPIs and SOX/internal controls.
Preferred Qualifications:
- Associate’s degree with 4 years of experience or Bachelor’s with 2 years of experience.
- 4 years of Order-to-Cash experience (collections, billing, or cash applications).
- Experience in B2B collections.
- Advanced level proficiency in Microsoft Excel (familiarity with v-look ups and pivot tables); experience with ERP or accounting software.
- Strong attention to detail, organizational skills, and ability to manage a multi-million dollar AR portfolio.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll also receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.