What are the responsibilities and job description for the Accounts Receivable Collections Supervisor position at BearCom?
Description
About BearCom:
The Collections Supervisor leads a team of collections analysts responsible for managing customer accounts, resolving payment issues, and ensuring timely collection of outstanding balances. This role combines leadership, strategic oversight, and hands-on support to improve cash flow and reduce delinquency rates.
Key Responsibilities
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll Also Receive
About BearCom:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40 Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, More
- 75 Branches Across North America
The Collections Supervisor leads a team of collections analysts responsible for managing customer accounts, resolving payment issues, and ensuring timely collection of outstanding balances. This role combines leadership, strategic oversight, and hands-on support to improve cash flow and reduce delinquency rates.
Key Responsibilities
- Supervise daily activities of collections analysts, ensuring accuracy, efficiency, and adherence to company policies.
- Monitor aging reports and collection metrics; drive performance to meet DSO and AR targets.
- Provide guidance on resolving complex customer disputes and escalated collection issues.
- Collaborate with sales, billing, and finance teams to address account concerns and improve processes.
- Review and approve account escalations, credit holds, and collection strategies.
- Train and mentor team members; conduct performance reviews and support professional development.
- Assist with month-end reporting, reconciliations, and audit preparation.
- Identify process improvement opportunities and contribute to system enhancements.
- Communicate effectively with internal and external stakeholders regarding account status and resolution plans.
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
- 5-10 years of experience in collections or accounts receivable, including 2 years in a supervisory or team lead role.
- Proficiency in Microsoft Excel and ERP systems (e.g., JD Edwards, Blackline).
- Strong leadership, analytical, and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities and drive team performance in a fast-paced environment.
- Familiarity with collection strategies, monitoring portfolios, and coordinating payment plans.
- Experience using tools such as D&B for credit and terms reviews.
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll Also Receive
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
