What are the responsibilities and job description for the Customer Care Specialist position at Bear Staffing Services?
Customer Care Specialist
Hours: Monday-Friday 9:00AM-5:30PM EST
Pay rate: $20.00/hr, paid weekly
Remote Role
Temp to Hire
Position Overview
We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.
Essential Responsibilities
- Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.
- Use available tools and resources to reach complete and accurate resolutions for customer issues.
- Place clear and concise notes on customer accounts for documentation and tracking purposes.
- Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.
- Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
- Complete other duties as assigned.
Requirements:
- Drug and Background screening
- Work space
- Reliable internet service
- 1 year of call center experience
- HS Diploma or GED
- Must be able to work 9am-530pm Eastern time zone
Benefits (Employee Contribution)
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Retirement Plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#STL24
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Data entry: 1 year (Preferred)
Work Location: Remote
Salary : $20