EVENT TEAM MEMBER

JOB SUMMARY 

Event staff will represent Bear’s Restaurant Group at various off-site events. They are responsible for delivering exceptional customer service, managing time effectively, interacting professionally with customers, and providing excellent food service during events and deliveries.

______________________________________________________________________________________________

PRIMARY RESPONSIBILITIES 

• Work collaboratively with restaurant and event management teams to pack all food, beverage, paper products, smallwares and equipment per the Banquet Event Order in an organized and timely manner to ensure prompt departure for events. 

• Follow all department processes and procedures, including use of various checklists to ensure all tasks are completed.

• Practice safe food handling at all times, with particular attention to time and temperature controls.  Record temperature data per company policy. 

• Prepare menu items according to company recipes and presentation standards.

• Follow event specific timelines and outlines for set up and break down of food and beverage stations.   

• Use strong menu knowledge to explain items and offer recommendations to guests during service.

• Interact with guests in a friendly, professional manner, ensuring a positive experience.

• Promote the Bear’s brand with an emphasis on event offerings.  Provide contact information for guests interested in booking events or learning more about the company’s offerings.  

• Accurately process orders, handle cash, and manage credit card transactions.

• Maintain clean and organized work stations, reducing visibility of extra food, supplies, etc from guest view.

• Perform deliveries and assist with food truck service at various locations.

• Report issues to management promptly and efficiently.

• Support the execution of company-wide and specialty/custom events.

• Drive company vehicles to and from events safely and efficiently.

______________________________________________________________________________________________

WORK SCHEDULE

This is a per-diem or seasonal position with no guaranteed weekly hours. Scheduling is based on staff availability and current event bookings, with hours varying accordingly.  Preference will be given to staff with open availability or availability that consistently aligns with business needs.  

______________________________________________________________________________________________

SKILLS REQUIRED

• High school diploma or equivalent preferred, or at least 1 year of relevant industry experience.

• Excellent communication skills with a friendly, polite demeanor.

• Solid understanding of restaurant concepts, practices, and procedures.

• Strong interpersonal skills and a team-oriented attitude.

• Provide proof of a valid driver's license and personal insurance in accordance with company requirements.

• Pass a motor vehicle record check.

• Adhere to company policies on safe driving and maintain a clean driving record throughout employment.

• Maintain a high level of pace and intensity, delivering quality and accuracy over extended periods.

• Practice safe food handling at all times to ensure food safety.

• Be able to withstand exposure to potential food allergens, including but not limited to meats, fish, nuts, dairy, and oils.

______________________________________________________________________________________________

CERTIFICATIONS/TRAINING REQUIRED

• Successful completion of company training program

• TIPS alcohol certification - must have or obtain within 8 weeks of start date and maintain certification throughout the course of employment. 

• Onboarding and retraining is required for re-hires with a lapse in employment of four months or more.

______________________________________________________________________________________________

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and remain on your feet for extended periods (up to 8 hours) during events.

• Capacity to perform repetitive tasks, such as serving food and beverages or clearing tables, throughout the shift.

• Ability to lift, carry, and transport items weighing up to 50 pounds, such as food, trays, tables, chairs, and other catering equipment.

• Comfortable maneuvering and carrying heavy trays of food and beverages safely.

• Frequent bending, stooping, and reaching to set up and clear tables, arrange event spaces, and access supplies or equipment.

• Strong hand-eye coordination for carrying trays, and serving guests efficiently and safely.

• Ability to navigate crowded or confined spaces quickly and efficiently without disrupting guests or the event flow.

• Comfortable working indoors or outdoors in various weather conditions, depending on the event location.

• Ability to adapt to fluctuating temperatures in kitchens, serving areas, or outdoor venues.

• Ability to maintain clear and professional communication while performing physical tasks, ensuring guest needs are met promptly.

• Sharp hearing acuity to communicate and respond effectively in loud environments with significant background noise, typical of restaurant and event settings.

• Withstand exposure to possible food allergens including but not limited to; meats, fish, nuts, dairy, and oils. 

• Withstand exposure to and work with cleaning chemicals.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the 

individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of individuals in this position. This position description is subject to change by the Company as the needs and requirements of the position change.