Catering & Vending Team Lead

JOB SUMMARY 

Event Leads will represent Bear’s Restaurant Group at off-site events, delivering exceptional customer service, managing time efficiently, and interacting professionally with guests. They will demonstrate leadership qualities by overseeing the event team, ensuring smooth operations, delegating tasks, and maintaining high standards of food service during events and deliveries.

______________________________________________________________________________________________

PRIMARY RESPONSIBILITIES 

• Work collaboratively with restaurant and event management teams to pack all food, beverage, paper products, smallwares and equipment per the Banquet Event Order in an organized and timely manner to ensure prompt departure for events. 

• Follow all department processes and procedures, including use of various checklists to ensure all tasks are completed.

• Practice safe food handling at all times, with particular attention to time and temperature controls.  Record temperature data per company policy. 

• Serve as the primary point of contact for clients during the event.  Ensure guest satisfaction and report any immediate or urgent concerns to management.  

• Prepare menu items according to company recipes and presentation standards.

• Follow event specific timelines and outlines for set up and break down of food and beverage stations.   

• Use strong menu knowledge to explain items and offer recommendations to guests during service.

• Interact with guests in a friendly, professional manner, ensuring a positive experience.

• Promote the Bear’s brand with an emphasis on event offerings.  Provide contact information for guests interested in booking events or learning more about the company’s offerings.  

• Accurately process orders, handle cash, and manage credit card transactions.

• Maintain clean and organized work stations, reducing visibility of extra food, supplies, etc from guest view.

• Perform deliveries and assist with food truck service at various locations.

• Report issues to management promptly and efficiently.

• Assist managers with venue inventory and waste logs.

• Handle sales recording and cash management.

• Complete daily event logs and submit end of shift reports.

• Support the execution of company-wide and specialty/custom events.

• Drive company vehicles to and from events safely and efficiently.

______________________________________________________________________________________________

OTHER RESPONSIBILITIES

Follow documented workflows, processes, and procedures related to the position and/or department.  Assist in ensuring they are maintained in the company's operations manual, and are continuously updated as changes occur.  

______________________________________________________________________________________________

WORK SCHEDULE

This is a per-diem or seasonal position with no guaranteed weekly hours. Scheduling is based on staff availability and current event bookings, with hours varying accordingly.  Preference will be given to staff with open availability or availability that consistently aligns with business needs.  

______________________________________________________________________________________________

SKILLS REQUIRED

• High school diploma or equivalent preferred, or at least 1 year of relevant industry experience.

• Ability to provide outstanding customer service and create a positive guest experience, even in high-pressure or fast-paced environments.

• Strong interpersonal and communication skills to interact professionally with guests, including VIPs, and address their needs effectively.

• Capability to work independently while leading and coordinating the event team to ensure smooth operations.

• Proactive problem-solving skills to handle unexpected challenges during events.

• Strong organizational skills to manage multiple tasks, including food preparation, order accuracy, and on-site event setup.

• Efficient time management to ensure timely preparation, delivery, and execution of events.

• Familiarity with menu items and the ability to explain and recommend dishes confidently to guests.

• Understanding of food safety and handling practices to maintain quality standards.

• Competence in handling cash and processing credit card transactions accurately.

• Experience with inventory tracking, waste logs, and daily event reporting.

• Proficiency in driving company vehicles, including food trucks, and adhering to safety standards.

• Ability to maintain composure and professionalism in high-visibility or high-pressure situations.

• Keen attention to detail to ensure order accuracy, cleanliness, and adherence to company 

• Strong teamwork skills to collaborate effectively with event staff and managers.

• Ability to delegate tasks and support team members to achieve event goals.

______________________________________________________________________________________________

CERTIFICATIONS/TRAINING REQUIRED

• Successful completion of company training program.

• ServSafe certification - must have or obtain within 8 weeks of start date and maintain certification throughout the course of employment.  

• TIPS alcohol certification - must have or obtain within 8 weeks of start date and maintain certification throughout the course of employment.

• Onboarding and retraining is required for re-hires with a lapse in employment of four months or more.

______________________________________________________________________________________________

DRIVING REQUIRED

• Valid driver’s license and reliable transportation to attend off-site meetings and drive company vehicles as needed.

• Proof of personal insurance that meets company requirements.

• Clear motor vehicle record (MVR) check.

• Comply with company policies regarding safe driving practices and maintain a clean driving record throughout the duration of employment.

• Ability to safely operate company vehicles, including large vans, box trucks, food trucks, and combination truck/trailer units.

______________________________________________________________________________________________

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and remain on your feet for extended periods (up to 8 hours) during events.

• Capacity to perform repetitive tasks, such as serving food and beverages or clearing tables, throughout the shift.

• Ability to lift, carry, and transport items weighing up to 50 pounds, such as food, trays, tables, chairs, and other catering equipment.

• Comfortable maneuvering and carrying heavy trays of food and beverages safely.

• Frequent bending, stooping, and reaching to set up and clear tables, arrange event spaces, and access supplies or equipment.

• Strong hand-eye coordination for carrying trays, and serving guests efficiently and safely.

• Ability to navigate crowded or confined spaces quickly and efficiently without disrupting guests or the event flow.

• Comfortable working indoors or outdoors in various weather conditions, depending on the event location.

• Ability to adapt to fluctuating temperatures in kitchens, serving areas, or outdoor venues.

• Ability to maintain clear and professional communication while performing physical tasks, ensuring guest needs are met promptly.

• Sharp hearing acuity to communicate and respond effectively in loud environments with significant background noise, typical of restaurant and event settings.

• Withstand exposure to possible food allergens including but not limited to; meats, fish, nuts, dairy, and oils. 

• Withstand exposure to and work with cleaning chemicals.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the 

individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of individuals in this position. This position description is subject to change by the Company as the needs and requirements of the position change.

Salary : $16 - $35