Express Care Specialist

Join a Company That Values People and Service!

At Bear River Mutual, we pride ourselves on being more than just a company — we’re a team that values people, growth, and exceptional service. Founded in 1909, we’re Utah’s oldest and largest personal lines property and casualty insurance company, and we’re looking for energetic, motivated, and growth-oriented individuals to join us as Express Care Specialists/Adjusters.

As an Express Care Specialist/Adjuster at Bear River Mutual, you’ll be a key part of our dynamic team, providing outstanding service to insured customers, claimants, and agents. This is a full-time, in-office position. You’ll be instrumental in helping customers through the claims process while supporting our mission to provide exceptional service and maintain our legacy of trust.

What You’ll Do

• Deliver world-class customer service to both internal and external customers, ensuring their needs are met with professionalism and efficiency.
• Evaluate and organize claim records to support payment, reviewing all details to ensure accuracy and compliance.
• Confirm coverage, liability, and damages while maintaining documentation for both payment and denial of claims.
• Collaborate with vehicle repair shops to ensure repairs are completed correctly and supplement requests are accurate.
• Manage the rental vehicle and towing process for claims, ensuring a seamless customer experience.
• Assist insured, vendors and contractors with home claim and scheduling services.
• Ensure compliance with the Utah Unfair Claim Practices Act, maintaining the integrity and ethical standards of the claims process.
  
  

What We’re Looking For

We’re seeking motivated individuals who are eager to learn and grow in a collaborative and fast-paced environment. You’ll need to be a self-starter who thrives both independently and as part of a team. If you’re an energetic, customer-focused problem solver, we want to hear from you!

Key Qualifications

• Strong interpersonal and communication skills, with the ability to connect and build rapport with customers.
• Previous customer service experience — you know how to listen and help people through challenges.
• Problem-solving and decision-making skills — you’ll be empowered to make decisions and take ownership of claims.
• Excellent organizational and time management skills to handle multiple tasks and prioritize efficiently.
• Ability to work both independently and collaboratively with a team.
• Previous experience in the insurance industry is a plus, but not required — we’re willing to train the right candidate!
  
  

Preferred Qualifications

• College degree or relevant coursework.
• Experience with policy coverage interpretation and First Notice of Loss (FNOL) intake.
• Knowledge of the Utah Unfair Claim Practices Act and other insurance industry regulations.
  
  

Why Bear River Mutual?

Bear River Mutual isn’t just a place to work — it’s a place where you can grow your career. With over 100 years of service, we’re proud of our legacy and continue to set high standards for service in the insurance industry. Our employees are the heart of our success, and we’re committed to creating a positive and supportive environment for our team.

• Recognized as one of Utah's Best Companies to Work For by Utah Business Magazine.
• A company that values work-life balance.
• Opportunities for career growth and development — we love to promote from within!
  
  

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