Director of Commercial Property Management

SUMMARYProvide strategic leadership and oversight of Bear Property Management, Inc.’s diverse commercial portfolio of retail, office, medical, and industrial properties across multiple states. The Commercial Director is responsible for portfolio performance, leadership of the commercial team, owner and investor relationships, and alignment of operations with business plans and financial goals.DUTIES AND RESPONSIBILITIESAdministrative / LeadershipResponsible for the overall coordination and evaluation of day-to-day commercial operations, including managing the commercial team, interviewing, hiring, training, coaching, and performance management.Set expectations, goals, and KPIs for Commercial Property Manager(s) and support staff; conduct regular one-on-one mentoring and performance reviews.Oversee commercial owner associations and act as the primary point of contact for association boards and ownership.Create and approve action plans consistent with owner goals, business plans, and budgets.Establish annual schedules and calendars to meet owner/tenant commitments, including key lease dates, renewals, CAM reconciliation cycles, major events, and inspections.Review and approve leases, addendums, amendments, and notices in collaboration with owners, asset management, and legal as appropriate.Own the commercial rental rate strategy, escalations, and renewal guidelines and negotiations, while mentoring the Commercial Property Manager in analysis, recommendations, and execution.Monitor and resolve escalated external communications and requests from key tenants, ownership, and stakeholders.Keep up to date with the market and competitors, including rental rates, concessions, absorption, and new developments; communicate trends to ownership and the executive team.Update or oversee the updating of key portfolio reports such as rent rolls, lease abstracts, and financial/operational metrics; ensure accuracy and timeliness.Attend industry networking events, trade shows, and community functions to represent the company and cultivate relationships.Collaborate with acquisitions, asset management, and ownership on lease acquisitions, renewals, and extensions, including high-profile or complex transactions.Collaborate with other departments including but not limited to Training and Development, Software and Systems Support, IT, Human Resources, Accounting, Residential Management, and Facilities to ensure successful management and team member relations.Support the company’s “One Company” initiative by fostering collaboration and communication between departmentsFacilities / Capital PlanningProvide leadership and direction to the Facilities Manager to ensure timely completion of service requests, emergency response, and projects across the commercial portfolio.Review portfolio-level work order trends, surveys, and labor history to identify opportunities to improve tenant satisfaction and operational efficiency.Ensure routine site inspections are conducted no less than quarterly for each property to mitigate risk and uphold company standards.Oversee development, approval, and adherence to annual preventative maintenance and equipment service schedules.Oversee capital improvement planning and execution, including prioritization of projects, budget alignment, and coordination with ownership, Facilities, and vendors.FinancialOversee tenant delinquency management across the commercial portfolio; ensure Commercial Property Manager(s) pursue timely remedies for rent, CAM, and fees due.Review and approve commercial CAM (Common Area Maintenance) methodologies and communications prepared by Accounting in collaboration with Asset Management; ensure CAM billings align with lease provisions and are sent within required timelines.Review and approve portfolio-level accounts payable and receivable for commercial properties; ensure proper coding, accuracy, and adherence to budget.Participate in annual budgeting and reforecast processes for the commercial portfolio in collaboration with Accounting and Asset Management; review variances and guide corrective actions.Prepare and present financials to ownership, partners, and stakeholders monthly.Legal / Risk ManagementOversee evictions and tenant-related disputes; provide direction to Commercial Property Manager(s) and coordinate with legal counsel as needed.Ensure compliance with lease documents, association documents, and company policies to mitigate risk to the organization.Business DevelopmentCollaborate with stakeholders to ensure each community is performing in accordance with the business plan.Analyze and evaluate prospective management agreements with new commercial clients; participate in proposals, pitches, and onboarding of new assets.Support acquisitions and dispositions through due diligence, lease abstracting oversight, and operational transition planning.Marketing / BrandManage and protect a positive company public image within the commercial portfolio and local markets.Review and interpret marketing and occupancy analytics; collaborate with Marketing and Commercial Property Managers to adjust strategy and spend as needed.TechnologyChampion the use of company software and systems necessary to manage the commercial portfolio; ensure consistent system utilization and data integrity.Partner with Software and Systems Support to evaluate process improvements and new tools for the commercial division.QualificationsBachelor's degree in business administration or equivalent experience.Minimum of 5 years of progressive experience in commercial property management including leadership of staff.Proven ability to develop and implement successful business strategies.Strong financial acumen and analytical skills, including experience with budgeting and cash flow analysis.Experience managing a multi-asset commercial portfolio (retail, office, medical, and/or industrial) required.Excellent communication, interpersonal, and leadership skills.Proficiency in property management software (RealPage, AppFolio preferred) and Microsoft Office Suite. Real estate broker's license preferred. Real estate salesperson license required.Core CompetenciesAccountability: Holds self- and direct reports responsible for achieving measurable results.Leadership: Inspires and motivates others to achieve exceptional results.Strategic Thinking: Develops and executes strategies to achieve organizational goals.Financial Acumen: Understands and analyzes financial data to make informed decisions.Collaboration: Works effectively with others to achieve shared goals.Communication: Communicates expectations and feedback clearly and consistently.Team Building: Creates a positive and collaborative work environment.Operational Integration: Ensures coordination and alignment between property management and facilities operations.Physical Demands and Work EnvironmentPrimarily an office environment.May be required to sit, stand, walk, and use a computer for extended periods.Requires travel to properties on a frequent basis.WHAT YOU’LL LOVE ABOUT WORKING HERE: Invest in Your Future: 401(k) with company match, plus annual merit-based increasesPrioritize Your Health: Comprehensive medical, dental, vision, life insurance, Long-Term Disability, and FSA and HSA options.Recharge and Renew: Generous paid time off and 8 paid holidays.Voluntary Benefits: Short Term Disability, Accident, Critical Illness, and Hospital Indemnity.Keep Growing: Ongoing education, leadership training, and advancement opportunities across all departments.Celebrate Together: Annual employee appreciation events, team outings, and company-wide recognition programs.Make an Impact: Contribute to meaningful projects that shape neighborhoods and improve lives.Be Rewarded: Eligible for performance-based bonuses and commissionsThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bear Real Estate Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.