Assistant Property Manager - Conventional

Summary:

Bear Real Estate Group is seeking an Assistant Community Manager to support the Property Manager in the day-to-day operations of our Kenosha, WI properties: Lofts 2, Brookstone Homes, Maplewood Apartments, and Kathleen’s Court. This role will focus on delivering an exceptional resident experience, supporting leasing activities, following through on collections, maintaining administrative accuracy, and, when applicable, assisting with affordable-housing compliance.

Duties and Responsibilities:

• Operations & Resident Experience
• Deliver a professional, welcoming front-line experience for prospects and residents through tours, follow-up, communication, and service recovery
• Support daily leasing activities: lead management, application intake, tour readiness, and renewal support to help achieve occupancy goals
• Maintain accurate online listings and ensure property information is current and aligned with company standards and processes
• Assist with resident engagement efforts (events, communications, community standards) to support retention and reputation

File Management:

• Support the Property Manager by preparing and organizing documentation for move-ins, renewals, and transfers
• Track renewal schedules, assist with resident notice delivery per policy, and help ensure timely completion through proactive follow-up
• Assist with waitlist/interest list administration and applicant processing in alignment with Resident Selection Criteria

Collections, Financial, and Administrative Support:

• Support rent collection efforts through resident communication, documentation, and follow-up; assist in delinquency tracking and weekly reporting
• Ensure rents are collected, posted, and accurately recorded in the resident’s ledgers
• File residents for Eviction/Legal/Collections action with direction from the Property Manager
• Prepare and file notices as directed by the Property Manager
• Assist with delivery tracking for required non-payment/small-balance notices per process and escalate issues timely
• Assist with reporting cadence (weekly/monthly operational snapshots) and accuracy of resident, leasing, and collections data
• Assist the Property Manager by ensuring all vendor invoices are received monthly and sent to AP timely once approved
• Assist with vendor access and scheduling
• Participate in site walks and standards checks (curb appeal, leasing presentation, common areas) and help implement corrective actions

Risk and Safety:

• Ensure all incidents, injuries, property damage, and emergencies are documented and reported promptly
• Enforce company safety procedures and maintain site emergency plans
• Maintain confidentiality, professionalism, and internal controls expectations in all resident and business matters

Qualifications:

• High school diploma or GED required; associate or bachelor's degree preferred or equivalent experience
• Must have 2 years of multi-housing experience
• Strong Fair Housing knowledge required
• Excellent written and verbal communication skills
• Excellent problem-solving, communication, and interpersonal skills
• Proficiency in RealPage/OneSite or comparable property management software
• Proficiency in in Microsoft Office (Outlook, Teams, Word, Excel, etc.
• Valid driver's license and reliable transportation

Competencies:

• Must demonstrate strong customer service skills, financial, problem solving, teamwork, accountability, and communication skills
• Collaboration & Communication: Works seamlessly with team members and provides clear, timely reports to leadership
• Quality & Safety Focus: Ensures a consistent standard of high-quality work, compliance, and resident safety

Physical Demands and Work Environment:

• Regularly required to stand, walk, climb stairs, and inspect interior/exterior areas
• Occasionally required to lift up to 25 pounds
• Work may include evenings, weekends, and emergency response situations
• Frequent computer use required

What You'll Love Working Here:

• Invest in Your Future: 401(k) with company match, plus annual merit-based increases
• Prioritize Your Health: Comprehensive medical, dental, vision, life insurance, Long-Term Disability, and FSA and HSA options
• Recharge and Renew: Generous paid time off and 8 paid holidays
• Voluntary Benefits: Short Term Disability, Accident, Critical Illness, and Hospital Indemnity
• Keep Growing: Ongoing education, leadership training, and advancement opportunities across all departments
• Celebrate Together: Annual employee appreciation events, team outings, and company-wide recognition programs
• Make an Impact: Contribute to meaningful projects that shape neighborhoods and improve lives
• Be Rewarded: Eligible for performance-based bonuses and commissions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bear Real Estate Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.