Spa Manager - FT

WHAT WE ARE LOOKING FOR:

The ideal Spa Manager for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Spa team, providing leadership to the Spa team, ensuring that the award-winning level of service will be maintained and that new services are added to meet demand. The right person will help to ensure the level of service excellence that The Spa provides our guests, making sure that team members are adequately trained and engaged, and the guest receives a personalized spa experience.

WHAT WE EXPECT FROM YOU:

• Manage The Spa at Bear Creek services and operations within the resort to ensure guests receive a quality, personalized spa experience
• Coordinate activities of The Spa to ensure efficient operation and delivery of exceptional guest service
• Set appointments for individual guests, specializing in groups and wedding parties
• Ensure all guests fill out intake forms, are informed of Spa visit process and receive necessary items while visiting the Spa
• Manage inventory and ensure proper stock supply at all times within budgetary guidelines
• Follow proper procedure for purchase order creation and approval for all Spa purchases
• Monitor recruitment needs, conducts effective interviewing and selection techniques
• Conduct departmental orientation for all new staff
• Learn, use and train staff on POS systems and administrative procedures
• Ensure thorough training, supervision, and evaluation of all Spa staff
• Promote sale of Spa products and services
• Develop, execute and train Standard Operating Procedures for all of The Spa operations
• Conduct regular, formal staff meetings for purposes of informing, training, and inspiring staff
• Assist with the development of marketing/advertising and public relations plans
• Participate in public relations events
• Recommend special projects/promotions and executes them as directed by the Spa Manager

• Properly care for equipment and use proper amounts of product to assist with cost controls
• Have complete knowledge and understanding of all services and products while educating and training team members in these areas
• Actively promote home care programs, meeting minimum retail sales goals
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures
• Communicate to management all occurrences involving staff or guests in the spa that require attention
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Handle guests' questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of spa operation as requested by management
• Must be knowledgeable of all Spa services and products

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

QUALIFICATIONS:

• 2-3 years spa or salon management experience
• Availability during peak operating times, i.e.: weekends, holidays and special events
• Must be a licensed Cosmetologist or Massage Therapist
• Experience in overseeing diverse programmatic activities

JOB KNOWLEDGE & SKILLS:

• Strong leadership skills; lead by example
• Ability to manage multiple tasks simultaneously and work efficiently and calmly under pressure
• Excellent interpersonal and communication skills
• Computer skills including knowledge of Microsoft Word and Excel
• Outstanding guest service skills
• Able to organize and prioritize effectively
• Strong administrative skills
• Flexibility to work a varied schedule due to business levels and industry demand

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching: Bending body downward and forward by bending legs and spine.
• Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Foot/Leg Controls: Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
• Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
  • Other sounds
• Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling: Bending legs at knees to come to rest on knee(s).
Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object
• - usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds.
• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision: Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.
• Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
• Pushing - Exerting force upon an object so that the object moves away from the force
• Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Sitting: Remaining in a seated position.
• Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Wetness: Any non-weather-related contact with water or other liquids.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Quiet
• Indoor / Office Environment