What are the responsibilities and job description for the Client Service Representative (CSR) position at Bear Creek Animal Clinic?
Client Service Representative (Full-Time Preferred / Part-Time Considered)
Location:
Bear Creek Animal Clinic — Ashland Oregon
About Us:
At Bear Creek Animal Clinic, we pride ourselves on practicing top-tier medicine with compassion, clarity, and teamwork. Our motto, “We're glad you're here” reflects our commitment to every pet, every client, and every team member.
Position Overview:
We’re seeking a reliable, compassionate Client Service Representative to join our front desk team. This role is fast-paced, client-facing, and critical to clinic flow. You’ll triage calls, support our medical team, and create a calm, welcoming space—even during high-pressure moments.
Key Responsibilities:
- Greet clients, answer phones, schedule appointments
- Triage medical concerns and educate clients (e.g., eye squinting may be allergies—or a foxtail, which is an emergency)
- Handle emotionally distressed clients with empathy and professionalism
- Maintain accurate records, process payments, and assist with administrative tasks
- Collaborate closely with techs and doctors to support patient care
Requirements:
- Strong multitasking and communication skills
- Experience preferred, but we will train the right person
- Must be able to lift 40 lbs unassisted
- Comfortable working in loud, high-stress environments with a calm, positive attitude
- Weekday availability — early mornings and evenings required
Why Bear Creek:
- Supportive, tight-knit team
- Growth opportunities in both clinical and administrative roles
- Employee pet care discounts
- Competitive hourly pay based on experience
To Apply:
Send your resume and a short note on why you’re a great fit—and how you live out a “Yes, I will help you” mindset
Job Type: Full-time
Pay: $17.50 - $20.00 per hour
Work Location: In person
Salary : $18 - $20