What are the responsibilities and job description for the Customer Success Associate position at Bear Claw?
Customer Success & Growth Associate
Evanston, IL (Onsite)
Full-Time | Reports to COO
About Bear Claw
Bear Claw is an AI-powered ATS built for modern recruiters who want to move faster, automate deeper, and hire smarter. We’re building the most advanced agentic recruiting platform in the industry — and we move fast. If you want real ownership inside a scaling AI startup, keep reading.
The Role
This is not a passive support job. As a Customer Success & Growth Associate, you’ll sit at the center of onboarding, adoption, and revenue support. You’ll work directly with the COO and interact daily with founders, recruiting leaders, and enterprise teams.
You will:
- Drive onboarding and workflow setup
- Guide customers through ATS and BC-Agent activation
- Monitor adoption and prevent churn before it happens
- Support inbound demo requests and discovery calls
- Maintain clean HubSpot data and pipeline hygiene
- Coordinate with Product/Engineering on issues and feedback
You’re helping customers succeed — and helping revenue grow.
What You’ll Own
Onboarding & Adoption
- Run smooth onboarding sessions
- Track milestones and remove blockers
- Ensure customers hit usage targets early
Customer Support
- Respond quickly and professionally
- Troubleshoot issues
- Document everything clearly in HubSpot
Revenue Support
- Manage inbound demo requests
- Conduct initial discovery calls
- Keep follow-ups tight so no deal stalls
What Success Looks Like
- Customers go live fast
- Adoption increases month over month
- Renewals feel proactive
- Response times are strong
- HubSpot stays clean and actionable
What We’re Looking For
- 1–3 years in Customer Success, Recruiting Ops, Account Support, or HR Tech
- Familiar with ATS platforms or recruiting workflows a plus
- Experience using HubSpot a plus
- Strong communication skills
- Comfortable in a fast-moving startup
- Able to work onsite in Evanston
Bonus if you’ve worked in SaaS or AI tools.
Growth Path
This is a launchpad role.
Top performers can grow into:
- Customer Success Manager
- Implementation Lead
- Revenue / Sales Ops
- Account Executive
We promote based on performance, not tenure.
Why Bear Claw
- Work directly with leadership
- Real ownership
- Fast growth environment
- AI-driven product
- Competitive salary performance bonus
- Full benefits 401(k)
- Salary range is based on experience (70K - 85K)