Apprentice Baker

Background

Bean & Bear Bagels is a made from scratch bagel shop located in the Lincoln Park Craft District.

Bean & Bear Bagels strives to "Nourish the Northland" and "Fuel Adventures". Our products are simple, delicious, and real.

Our company values are:

Boldy Curious

Made for the Northland

Work Hard, Live Wild

Do Good

Job Purpose: Apprentice Baker

At Bean & Bear Bagels, the retail store is where most people will first experience our product and service. We offer quality & variety made with REAL ingredients at a fair price. Our service and products must be accessible and fast while providing an authentic Northland inspired breakfast for those on the go.

The core responsibilities of the Apprentice Baker are as follows:

• Customer service & guest interaction
• Workplace Professionalism & flexibility
• Maintain clean and safe food service environment - equipment, food practices, and staff safety
• Food & Product knowledge & Preparation
• Team Collaboration & Support

Duties and Responsibilities

The duties of our Apprentice Baker will vary and change throughout the seasons, and it is expected that the Apprentice Baker will work with their team to ensure all duties are completed regardless of the season. A schedule that includes weekends and early mornings is expected in order to capture the Bagel Shop’s busiest times and to maintain consistency in our level of service.

Customer service and guest interaction

• Greet and welcome guests warmly upon arrival
• Answer common questions and direct inquiries to the appropriate departments
• Effectively communicate with customers to meet their expectations, offering tailored menu recommendations
• Resolve customer complaints with a solutions-based mindset, ensuring a positive experience for all patrons
• Provide friendly and efficient service while maintaining professionalism even during high-pressure situations

Workplace professionalism and flexibility

• Embrace our company’s values
• Demonstrate professionalism and a positive attitude at all times, treating coworkers with equal respect and enthusiasm
• Actively participate in staff meetings and ongoing training sessions
• Monitor and engage with communication channels (e.g., slack) to stay informed about updates, product releases, and inventory before every shift
• Be adaptable to changes in customer preferences or product availability
• Arrive on time, prepared, and ready to contribute from the start of each shift

Maintain clean and safe food service environment - equipment, food practices, and staff safety

• Maintain a safe, clean, and sanitary working environment by adhering to proper cleaning protocols and ServSafe guidelines
• Ensure cleanliness and organization in all areas, including retail space, kitchen, behind the counter, patio, bathrooms, storage areas, and communal break areas
• Ability to open and close independently with the use of checklists for weekly/daily cleaning and opening/closing protocol
• Ensure uniform cleanliness and conform to uniform policy

Food & product knowledge and preparation

• Understand our process of fresh boiled and baked bagel preparation and only serve items that are made to our high level of standard
• Be willing and able to assist in basic ingredient prep, what products are made in house, and who our local vendor partners are
• Accurately estimate wait times for food orders and communicate these to guests
• Proactively monitor bagel orders to ensure prompt service when food is ready

Team collaboration & support

• Actively collaborate with the team, helping coworkers and maintaining a positive atmosphere
• Willing to assist with various tasks in both customer facing and non-customer facing areas
• Participate in cross-training to enhance skill sets and promote team flexibility
• Foster a collaborative environment by actively resolving conflicts amicably and offering constructive feedback to both management and peers, focusing on open communication , mutual respect, and finding mutually beneficial solutions

Qualifications and Education Requirements

• Commits to working a minimum of one shift per week with flexibility to accommodate additional shifts as needed
• Demonstrates a willingness to work various shifts, including weekends, early mornings, and holidays to meet business needs
• Attention to detail and ability to multi-task
• Proven customer service experience
• Passionate about people
• Excellent communications skills and works well with others as a part of a team
• Positive attitude and ability to work with a diverse set of people
• Basic familiarity with POS software/Google Workspace software
• Ability to lift 35-50lbs
• Ability to move full kegs with the aid of a dolly
• Enjoys learning and passionate about craft coffee and food
• Enthusiasm for Duluth’s growing craft culture and an appreciation of the Northland
• Grace under pressure!

Compensation and Benefits

• This position is eligible for tips
• Paid time off
• 401K Retirement with up to 4% match
• Product Discounts

Working conditions

This position requires an individual who works under a range of circumstances, including: shift-work, weekend work, working with challenging patrons, working in the fast-paced environment, and working within close proximity of an operating production facility (noise, heavy equipment, odors relating to brewery & bakery process.)

Physical Requirements

This position includes standing for extended periods of time and/or assisting with beverage/kitchen service. This position also may be required to lift boxes/bags 35-50lbs and move empty/ full kegs with the help of a dolly.

Note:

This job description is not intended to be a complete list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change as business needs evolve. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Employment is at will and may be terminated by either the employee or employer at any time, with or without cause or notice.

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $15