Front Desk Receptionist

Job Overview

We are seeking a friendly, organized, and customer-focused Front Desk Receptionist to join our dynamic dental team. In this essential role, you will be the first point of contact for our patients, creating a welcoming and professional experience from the moment they arrive. You will play a key role in managing appointments, coordinating patient flow, handling administrative tasks, and supporting our clinical team to ensure an exceptional patient experience. This paid position offers an exciting opportunity to grow your skills in a fast-paced, patient-centered environment dedicated to comprehensive dental care.

Responsibilities

• Greet and welcome patients with professionalism and a positive attitude, ensuring an outstanding first impression.
• Answer incoming phone calls, respond to emails, and assist patients with scheduling, rescheduling, and confirming appointments.
• Manage patient records using Electronic Medical Record (EMR) systems such as Dentrix Ascend, ensuring accurate documentation while maintaining HIPAA compliance.
• Verify patient insurance information, collect co-pays and payments, and assist with billing inquiries.
• Coordinate patient flow by communicating effectively with dentists, hygienists, and clinical staff to ensure appointments run efficiently.
• Complete patient check-in and check-out procedures, including updating demographic information, obtaining necessary consent forms, and processing payments.
• Educate patients on office policies, financial arrangements, appointment expectations, and post-visit scheduling.
• Maintain an organized, clean, and welcoming reception area while ensuring office supplies and administrative materials are stocked.
• Assist with general administrative duties including filing, scanning, data entry, and preparing daily schedules and reports.
• Provide exceptional customer service by addressing patient questions and concerns with empathy, professionalism, and discretion.

Skills

• Previous experience in a dental, medical, or healthcare front office preferred.
• Proficiency with EMR software such as Dentrix Ascend or similar practice management systems.
• Strong understanding of HIPAA regulations and the importance of maintaining patient confidentiality.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Experience scheduling appointments, verifying insurance benefits, and processing patient payments is preferred.
• Proficiency in Microsoft Office and general computer applications.
• Excellent attention to detail and accuracy when managing patient information and financial transactions.
• Ability to work collaboratively with clinical staff while providing outstanding customer service to every patient.

Join our team and help create a welcoming, efficient, and positive experience for every patient while building a rewarding career in a supportive dental practice!

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person

Salary : $18 - $22