Dental Treatment Coordinator/Front desk

Job Overview
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator/Front Desk professional to join our vibrant dental team. This pivotal role combines administrative excellence with patient-centered service, ensuring smooth clinic operations and exceptional patient experiences. The ideal candidate will be energetic, highly organized, and possess a strong understanding of dental terminology, insurance processes, and electronic health record systems. Your enthusiasm will help foster a welcoming environment while efficiently managing appointment scheduling, insurance verification, and medical billing tasks. This paid position offers an exciting opportunity to grow within a supportive healthcare setting dedicated to quality care and operational excellence.

Responsibilities

• Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage appointment scheduling using dental practice management software such as Dentrix or Eaglesoft, coordinating with clinical staff to optimize daily workflow
• Verify insurance coverage and benefits, including health insurance knowledge related to Medicare, Medicaid, CPT coding, ICD-10/ICD-9/ICD coding, and HIPAA compliance
• Assist patients with insurance claims processing, medical collection efforts, and documentation review to ensure accurate billing and reimbursement
• Explain treatment plans clearly to patients, addressing questions about procedures, costs, and payment options while maintaining clinical confidentiality policies
• Handle multi-line phone systems with professional phone etiquette; respond promptly to patient inquiries and appointment requests
• Maintain accurate medical records and electronic health records (EHR) management using systems like Meditech or eClinicalWorks; ensure compliance with health information management standards
• Support office management tasks such as filing, data entry (including 10 key typing), and maintaining organized medical records and documentation review processes
• Collaborate with clinical staff to facilitate intake procedures and ensure seamless patient flow throughout the clinic
• Verify insurance eligibility and benefits utilizing systems like Athenahealth or other EMR platforms; perform insurance verification accurately for all patients

Qualifications

• Proven experience in dental office administration or medical front desk roles; clinic experience preferred
• Strong knowledge of dental terminology, medical terminology, health insurance policies, and billing practices
• Familiarity with EMR systems such as Dentrix, Eaglesoft, or similar platforms; experience with Epic or Meditech is a plus
• Proficiency in Microsoft Office Suite (Word, Excel) and typing skills including 10 key data entry
• Excellent customer service skills with the ability to communicate effectively both verbally and in writing; bilingual abilities are highly valued
• Knowledge of HIPAA regulations and clinical confidentiality policies to protect patient information
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
• Office management skills including filing, documentation review, and appointment scheduling
• Strong organizational skills combined with a friendly demeanor that fosters trust and comfort for patients

Join our team where your energy makes a difference! We are committed to providing a supportive environment that values your skills in medical administrative support while offering opportunities for professional growth. If you thrive in a busy clinic setting with a passion for delivering excellent patient service, we want to hear from you!

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person

Salary : $28 - $30