IT Support Technician

Beacon Technologies is seeking a Technician III for our client partner. The scope of this role requires broad and frequent interactions with customers and requires strong technical knowledge, problem solving skills, and excellent service and communications skills. Additionally, this position works with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services. This position requires knowledge of desktop and application support technologies and practices, networking hardware and connectivity standards, knowledge of information security practices, and core infrastructure components required to maintain and secure systems in local office environments. Candidates MUST be a CURRENT Wisconsin resident. NO RELOCATION IS ALLOWED. This position can work remote (within the state of Wisconsin) or in the office and may be asked to travel to the various offices to install equipment as needed. Our client will reimburse for travel expenses.Top Required Skills:At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role.Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.Nice to Have Skills:Experience working on project-based teams that follow Agile methodologies.Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.About Beacon Technologies:Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.

Salary : $25 - $30