Senior System Analyst

Job Title: Senior Systems Analyst

Location: Remote - Cranston, RI

Duration: 12 Months Plus

Job Description:

Performs UAT validations for new change requests/ production incidents covering the business requirements, which includes coordination with State vendors and interfaces/ other partners. Supports hotline team with data requests. Performs ad hoc data script validations, notice review in live environment ensuring the quality of changes being made. Performs KPI validations and automate the standard queries using SQL to efficiently verify data points/ internal QC validations. Works with operations team on ad hoc basis to review the live cases.

Monitoring and tracking the incident tickets ensuring the resolution from business standpoint. Coordinate with tier-II team to handle the live cases, suggests correction to ensure timely benefit issuance. 

Required skills

·       UAT, ability to understand the change and handle test design and execution of test cases.

·       Ability to work on identification and generation of data reports from backend data repository.

·       Ability to work with Integrated eligibility system, with minimum guidance.

·       Self-motivation to upgrade the knowledge related to state policy documents and verify if the data is in line with the policy guidelines.

·       Ability to convert the policy or business requirements into a verifiable and reusable data query script to identify and report any issues.

·       validation of KPI (key performance Indicators) metrics.

·       Ability to support required the field operations team when required.

·       Ability to involve and guide the system design sessions

·       Ability to prepare documentation for demonstration of application changes to the state leadership

·       Ability to work with different vendors and other state agencies to support integration of systems and validation of files, data.

·       Good knowledge in SQL, to review the queries and validate the data script results

·       Designing eligibility related software application suite

·       Problem identification and integration of technical skills to resolve issues

·       Ability to translate and communicate highly technical concepts to both technical personnel and non-IT business users- 6 years of experience required

·       Flexibility/adaptability and ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency.

·       Ability to independently identify and develop solutions/test plans procedures and job aids to support new business processes.

·       Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques. 

·       SQL or other query experience a must. Ability to generate ad hoc reports using visualization tools. (Tableau Preferred)

·       At least 5 years’ experience working with social service programs (SNAP, TANF, RIW, CCAP, SSP, Child Support, LTSS, Medicaid, other social programs) and associated business processes of a social services organization.

·       Ability to establish and maintain effective working relationships with customers highly desired

·       Ability to organize, prioritize and follow complex and detailed technical and financial procedures highly desired.

·       Excellent oral and written communications required.

·       Bachelor’s degree or higher preferred.