What are the responsibilities and job description for the Supervisor Supports Coordination NJ - Phillipsburg position at Beacon Specialized Living?
Support Coordinator Supervisor
Primary Responsibilities
Primary Responsibilities
- Always be compliant with all company and regulatory policies and procedures.
- Provide day-to-day operational oversight of the DDD Support Coordination Unit, maintaining regular communication with the Director.
- Lead, supervise, mentor, and evaluate Support Coordinators and Supervisors through coaching, training, performance management, and corrective action as needed.
- Ensure compliance with all DDD, Medicaid, regulatory, and internal policies, including zero-reject/zero-discharge, confidentiality, Provider Agreement requirements, and employee standards of conduct.
- Review, approve, and oversee Individual Support Plans (ISPs) and Service Plan modifications in accordance with NJCAT, PCPT, ISP Guidelines, and required timelines.
- Guide staff on complex cases, health and safety concerns, service navigation, and provider coordination to ensure person-centered, safe, and effective service delivery.
- Monitor service delivery quality, identify gaps, evaluate program resources, and implement improvements to enhance outcomes.
- Review and audit case records and documentation to ensure accuracy, completeness, and regulatory compliance.
- Review, allocate, and adjust caseloads as needed; provide caseload coverage as needed
- On-call coverage is required.
- Facilitate team communication through regular meetings, preparation of monthly agendas, and delivery of training to Support Coordinators and Supervisors.
- Support fiscal integrity through staffing oversight and assisting with verification of monthly billing activity.
- Routinely provide leadership with data on program performance and improvement opportunities.
- Onboard and train new staff; provide ongoing education on documentation standards, person-centered planning, best practices, and regulatory updates.
- Maintain ongoing communication with individuals, families, guardians, and providers; address concerns and promote satisfaction and community awareness.
- Remain current on DDD policies, Medicaid updates, services, provider resources, and best practices; complete all required trainings and webinars.
- Assist with development of internal policies and procedures and support program growth, including marketing and outreach initiatives.
- Bachelor’s degree or higher preferred.
- Two (2) years of experience in developmental disabilities or care management.
- Two (2) year supervisory experience preferred.
- Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
- Must complete and pass a drug test, in applicable states.
- Must possess a valid Driver’s License and have reliable transportation.
- Proficient in speaking, reading and writing the English language.
- Approved by state, federal and government entities to work within BSLS programs.
- Ability to use office equipment, including BSLS information technology systems. Skills and Abilities:
- Must be able to communicate and function in an interdisciplinary team.
- Strong computer skills utilizing various software programs and applications.
- Excellent oral and written communication skills.
- Ability to create professional employee communication materials.
- Capable of working well with all levels of the organization.
- A professional demeanor.
- Demonstrated ability to multi-task.
- Ability to work with little daily supervision.