It Help Desk Support Technician

Position Summary

This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company’s policies and procedures, Joint Commission standards, Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As the Information Technology Technician, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization- Integrity, Compassion, Advocacy, Respect and Excellence.

Primary Responsibilities/Essential Functions

• Serve as IT support for all users that fall under BSLS.
• Prepares and builds workstations and home devices.
• Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)
• Handles user management across multiple applications used by BSLS.
• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex IT problems.
• Develop and maintain technical documentation and knowledge base articles.
• Stay up-to-date with the latest technology trends and best practices.
• Assist with intake as needed.
• Field work/Site visits in support of the above as needed.
  
  

Education & Qualifications

• Associate degree in Information Technology or related experience preferred.
• A minimum of 2 years experience in a support related field.
• IT Ticketing System experience.