What are the responsibilities and job description for the It Help Desk Support Technician position at Beacon Specialized Living?
Position Summary
This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company’s policies and procedures, Joint Commission standards, Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As the Information Technology Technician, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization- Integrity, Compassion, Advocacy, Respect and Excellence.
Primary Responsibilities/Essential Functions
This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company’s policies and procedures, Joint Commission standards, Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As the Information Technology Technician, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization- Integrity, Compassion, Advocacy, Respect and Excellence.
Primary Responsibilities/Essential Functions
- Serve as IT support for all users that fall under BSLS.
- Prepares and builds workstations and home devices.
- Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)
- Handles user management across multiple applications used by BSLS.
- Associate degree in Information Technology or related experience preferred.
- A minimum of 1 year experience in a support related field.
- IT Ticketing System experience (Freshservice preferred).