Crisis Support Specialist

Company Summary

Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Position Summary

The Crisis Support Specialist plays a critical role in providing specialized behavioral support services to individuals across various settings. This position involves developing and implementing individualized crisis plans and providing training and support to Care Team Staff. The Crisis Support Specialist collaborates with a multidisciplinary team to ensure effective and consistent application of crisis intervention strategies. Key responsibilities include conducting face to face assessments to determine support needs, monitoring and evaluating the progress of individuals, conducting data analysis, and adjusting intervention plans as needed. The Crisis Support Specialist is dedicated to enhancing the quality of life for individuals by promoting positive engagement and addressing challenging behaviors through evidence-based practices during times of crisis.

Primary Responsibilities

• Meets with individuals supported as assigned to assess their needs, develop and implement Crisis Plans.
• Acts as a member of a team addressing significant behavioral and/or medical changes in consumers and regularly reviews and revises the Crisis Plan and any related support guidelines with input from key persons such as the supported individual, other care team members, and external stakeholders.
• Trains staff directly working with the consumer to implement the Crisis Plan; may model how to work with the consumer and directly intervene when challenging behavior occurs. May assist with general training of staff regarding crisis plans.
• Participate in interdisciplinary meetings as needed.
• Develop and implement multi-site crisis management support services including on-site staff support, as well as hands on crisis management assistance if required. May be available by phone when emergencies occur; may assist in person.
• Provides support and debriefing to staff and individuals supported following incidents, including conducting post-crisis management services reviews and consultation.
• Compiles internal and external reports as required; analyzes data and makes recommendations.
• Maintains comprehensive notes and tracking records as required.
• Participate in team and agency staff meetings and required in service training sessions. Regularly communicates and meets with Supervisor.
• Ensure program records are properly maintained, and reports are prepared and submitted on time, including but not limited to, time and attendance and electronic case records. Enters data into an electronic consumer database each day of work.
• Assists in communicating with family members and friends of the individuals supported as appropriate.
• Participates in inter-agency meetings for the supported individual and assists with the development of outcomes and goals.
• Assists with resident abuse and neglect assessment issues and communicate findings with home manager, compliance, clinical and operations’ leadership. Cooperates regarding investigations and inspections.
• Performs other duties as assigned or requested.
• Adhere to BSLS Core Values, Mission Statement, and Corporate Philosophies.
• Performs On-Call as defined by the market which could include unexpected schedule or shift changes.
  
  

Education And Qualifications

• Must be 21 years of age or older
• Bachelor’s degree in psychology or related field required, Master’s degree preferred.
• Minimum 1-2 years’ experience working with both mentally ill and intellectually disabled adult populations is preferred
• Experience with behavioral assessments and interventions with complex, high intense/high frequency behaviors is required.
• Skilled in teaching and coaching staff to implement Behavior Support Plans (BSP)
• Approved by the state, federal, and local governmental entities to work within BSLS programs.
• Maintains own mandatory training and certification requirements.
• Required experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Must possess a valid Driver’s License.
• Must pass a criminal background check.
• Proficient in speaking, reading and writing the English language required.
  

Skills And Abilities

• Must be able to communicate and function in an interdisciplinary team.
• Skilled in teaching and coaching staff to implement Behavior Support Plans (BSP)
• Strong computer skills utilizing various software programs and applications.
• Excellent oral and written communication skills.
• Ability to create professional employee communication materials.
• Works well independently.
• Demonstrated organizational skills and the ability to multitask and meet project deadlines.
• Capable of working well with all levels of the organization.
• A professional demeanor.
• Ability to work with little daily supervision.