What are the responsibilities and job description for the GTM Operations Manager position at Beacon Software?
Beacon Software is a permanent capital holding company which acquires and grows essential businesses. We are a profitable series B firm that combines great technologists, operators and M&A professionals to accelerate the scale of the ambition of the dozens of businesses we own and operate. We are supported by capital from tier-1 venture capital, crossover, and endowment investors as well as the founders of the leading technology companies from the past decade.
We are growing our team in Toronto, San Francisco, and New York. Apply below.
GTM Operations Manager
We're looking for a GTM Operations Manager to ensure our sales and customer success infrastructure runs reliably across our growing portfolio of companies. You'll be the "factory manager" who keeps our CRM specialists, CSM contractors, and offshore SDR teams executing at high velocity while building the data foundation that gives our leadership real-time visibility into portfolio performance.
This role is critical infrastructure. You'll unblock contractors, standardize systems, ensure data accuracy, and build the operational backbone that allows our GTM Engineer to focus on growth experiments while our portfolio companies focus on closing deals.
What You'll Own
Contractor & SDR Team Management: Direct oversight of CRM specialists, CSM contractors, and offshore SDR teams across 10 portfolio companies. Conduct weekly syncs, track performance, set SDR targets, review outreach copy, optimize sequences, and ensure contractor utilization exceeds 85%. Drive SDR-generated pipeline to contribute 30% of new ARR growth.
Data Infrastructure & Hygiene: Own the end-to-end data pipeline from lead capture through CRM and customer success tools to reporting. Ensure 95% data accuracy across all portfolio CRMs with proper field definitions and consistent pipeline stages. Build real-time dashboards tracking conversion metrics, pipeline health, and customer success for both Beacon leadership and GMs.
Process & System Design: Build scalable workflows for lead routing, pipeline management, ticket escalation, and cross-functional collaboration. Create systems that work repeatedly across portfolio companies. Onboard new acquisitions to standard GTM infrastructure within 90 days.
Vendor & Tool Management: Own relationships with HubSpot, Intercom, Apollo, Zendesk, and other critical GTM tools. Ensure proper implementation, utilization, and optimization across portfolio companies.
Training & Enablement: Work with leadership to train GMs and their teams on RevOps, Sales Ops, and Customer Success best practices. Create training materials and onboarding resources for new portfolio companies.
Who You Are
We are growing our team in Toronto, San Francisco, and New York. Apply below.
GTM Operations Manager
We're looking for a GTM Operations Manager to ensure our sales and customer success infrastructure runs reliably across our growing portfolio of companies. You'll be the "factory manager" who keeps our CRM specialists, CSM contractors, and offshore SDR teams executing at high velocity while building the data foundation that gives our leadership real-time visibility into portfolio performance.
This role is critical infrastructure. You'll unblock contractors, standardize systems, ensure data accuracy, and build the operational backbone that allows our GTM Engineer to focus on growth experiments while our portfolio companies focus on closing deals.
What You'll Own
Contractor & SDR Team Management: Direct oversight of CRM specialists, CSM contractors, and offshore SDR teams across 10 portfolio companies. Conduct weekly syncs, track performance, set SDR targets, review outreach copy, optimize sequences, and ensure contractor utilization exceeds 85%. Drive SDR-generated pipeline to contribute 30% of new ARR growth.
Data Infrastructure & Hygiene: Own the end-to-end data pipeline from lead capture through CRM and customer success tools to reporting. Ensure 95% data accuracy across all portfolio CRMs with proper field definitions and consistent pipeline stages. Build real-time dashboards tracking conversion metrics, pipeline health, and customer success for both Beacon leadership and GMs.
Process & System Design: Build scalable workflows for lead routing, pipeline management, ticket escalation, and cross-functional collaboration. Create systems that work repeatedly across portfolio companies. Onboard new acquisitions to standard GTM infrastructure within 90 days.
Vendor & Tool Management: Own relationships with HubSpot, Intercom, Apollo, Zendesk, and other critical GTM tools. Ensure proper implementation, utilization, and optimization across portfolio companies.
Training & Enablement: Work with leadership to train GMs and their teams on RevOps, Sales Ops, and Customer Success best practices. Create training materials and onboarding resources for new portfolio companies.
Who You Are
- Operations Expert: You build systems that scale and create order out of chaos
- Team Manager: You've successfully managed offshore teams or contractors and know how to drive results across distributed teams
- Problem Solver: Contractors come to you with blockers and you clear the path forward
- Data-Obsessed: You ensure data accuracy because you know decisions are only as good as the data behind them
- Enabler: You unblock others and multiply their effectiveness through great infrastructure
- 4-6 years in Revenue Operations, Sales Operations, or GTM Operations roles
- Expertise with CRM systems (HubSpot strongly preferred) including administration, data hygiene, and reporting
- Proven track record building dashboards, reports, and data infrastructure for leadership visibility
- Strong project management skills with the ability to juggle multiple portfolio companies simultaneously
- Experience with customer success platforms (Intercom, Zendesk, etc.) and sales engagement tools (Apollo, Outreach, etc.)
- Excellent communication skills for working with GMs, contractors, and leadership
- Technical background with ability to work with n8n, Zapier, or custom integrations
- Familiarity with AI automation tools and workflow builders
- Previous experience onboarding companies to standardized tech stacks
- Background in data analytics or business intelligence
- Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.
- Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.
- Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
- Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.