Workplace Experience Coordinator

About the Role

The Workplace Experience Coordinator plays a central role in the law firm's Workplace Experience team. This position is responsible for anticipating, facilitating, and fulfilling frontline support needs for personnel and guests, with a focus on workspace readiness, service coordination, and creating seamless, personalized experiences. Responsibilities include greeting and escorting visitors, addressing concerns, anticipating needs, and providing information about amenities and services. This role is based in the San Francisco office and requires on‑site presence five days a week.

• Client Support Operations - Managing client support processes, collaborating across departments, fulfilling ServiceNow requests, conducting quality checks, and coordinating cross‑functional efforts.

• Workspace Readiness - Ensuring workstations and collaboration areas are presentable, properly equipped, and aligned with client expectations; verifying technology functionality and providing first‑line tech assistance.

• Task Management - Prioritizing deadlines, identifying and delegating tasks, preparing for daily needs, and performing quality checks to ensure exceptional service delivery.

• Project Coordination - Acting as an on‑site project manager, connecting departments, using tools such as ServiceNow and MS Teams, assisting with special projects and off‑site experiences, and adhering to standardized service level agreements.

• Confidentiality Standards - Protecting sensitive, confidential, privileged, financial, and proprietary information.

• Understand Health & Safety Standards and can help maintain a safe environment.

• Embrace Learning & Growth with flexibility and a willingness to take on new tasks.

• Navigate Technology Comfortably to enhance efficiency and productivity.
  
  

• High school diploma or equivalent

• At least three (3) years of workplace experience or related professional experience

Successful candidates will join a welcoming, high‑performing environment and receive a competitive total compensation package, including bonuses tied to individual and organizational performance. Eligible employees may receive:

• Healthcare & Insurance Coverage

• Generous 401(k) plan

• 11 paid holidays and 23 days of PTO in the first year, increasing with tenure

• Well‑being programs (mental health resources, mindfulness, resiliency programs, medical support, and more)

• Professional development opportunities

• Employee discounts

• Affinity groups and networks supporting community and inclusion
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)