Cyber Services Operations Coordinator

Cyber Services Operations Coordinator

Location: Madison East, Wisconsin
Type: Contract
Duration: 6 months, with potential for extension
Travel: Infrequent


Project Overview

We are seeking an Operations Coordinator to provide administrative and operational support to a global Cyber Services team. This person will help coordinate customer engagement, client onboarding, scheduling, service requests, reporting, and day-to-day operational activities.


Responsibilities

• Manage and triage a shared customer-facing mailbox, including routing requests, tracking follow-up actions, and maintaining accurate records.
• Coordinate client onboarding, appointments, and service requests using Microsoft Bookings and related systems.
• Maintain client, broker, and service information in Salesforce, SharePoint, mailing lists, and other approved systems.
• Support webinars, educational sessions, client events, and other service activities.
• Coordinate schedules, meetings, communications, and follow-up activities across global time zones.
• Track operational activity such as request volumes, response times, onboarding activity, outstanding actions, and recurring issues.
• Maintain process documentation, response templates, operational guidance, and shared team resources.
• Work closely with internal teams and stakeholders to ensure requests are routed appropriately and completed on time.
  
  

Requirements

• Previous experience as an Operations Coordinator, Executive Assistant, Administrative Analyst, Client Services Coordinator, or similar role.
• Experience working with Salesforce.
• Proficiency with Microsoft Outlook and SharePoint.
• Experience managing or supporting a shared customer-facing mailbox, service queue, or similar request-management process.
• Experience coordinating client appointments, onboarding, or customer service requests.
• Strong organizational skills and attention to detail.
• Strong written communication and customer-service skills.
• Ability to coordinate competing priorities and work effectively with stakeholders across multiple time zones.
  
  

Preferred Experience

• Insurance industry experience.
• External client onboarding experience.
• Experience with Microsoft Bookings.
• Experience coordinating webinars, client events, or service programs.
• Experience supporting globally distributed teams.
  
  

Top Skills

1. Operations and administrative coordination
2. Salesforce
3. Client onboarding and scheduling
4. Shared-mailbox/request management
5. Stakeholder communication and follow-through
   
   

Tools & Technologies

• Salesforce
• Microsoft Outlook
• Microsoft SharePoint
• Microsoft Bookings
• Microsoft 365
  

Desired Skills and Experience

Top Skills
1. Operations and administrative coordination
2. Salesforce
3. Client onboarding and scheduling
4. Shared-mailbox/request management
Stakeholder communication and follow-through

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™