Valet Attendant

Valet Attendant Job Description

Job Overview 

At Beacon Hill Hospitality, we look for people who want to help others not because it’s their job, but because it’s their nature. At this healthcare facility, the Valet Attendant is responsible for providing kind and empathetic service to all patients and visitors -- greeting with a warm welcome, assisting them out of their vehicles, parking and retrieving their vehicle and sending them on their way with a fond farewell. 

Duties and Responsibilities 

This list is intended to be an outline of expected general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed or added to by Beacon Hill Hospitality at any time based on the needs of the organization. 

• Provides a warm welcome to each patient, visitor and/or customer, facilitating their access to and use of the establishment.

• Performs valet services of parking, retrieving, and delivering customer vehicle 

• Moves quickly and safely to get to customer’s vehicle, drives it slowly and carefully

• Follows all standard operating procedures and safety policies 

• Provides “front door assistance” to customers entering and exiting the establishment by offering information, direction, and assistance.

• Follows site specific safety and security procedures

• Follows all appearance standards, including uniform

• Greets and welcomes customers, facilitating their access to and use of the establishment.

• Handles cash, valet tickets, keys, and equipment in accordance with company policies.

• Performs concierge duties as needed. Hails taxicabs and stands at the front door or designated area in order to provide assistance.

• Ensures a clean working area by keeping the area neat and free of debris.

Minimum Job Qualifications

• Possesses exceptional customer service skills – maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors. 

• Must have and maintain a valid drivers license and clean driving record

• Ability to drive a manual transmission preferred

• Ability to read, understand, and communicate effectively both verbally and on paper

• Ability to Solve Problems, but knows when to ask for input and help.

• At least one year related experience preferred.

• For insurance purposes, must be at least 19 years of age and be able to pass a criminal background and drug screen

Physical Demands

• Employees are regularly required to run, stand, walk and sit

• Must be able to wear PPE (personal protective equipment) for the duration of their shift

• Must be able to push patients in wheelchairs (100 – 350 pounds) 

• Must be able to lift and/or move up to 5 pounds frequently and up to 10  pounds occasionally

Work Environment

As it is an outdoor role, the employee may be subjected to the weather conditions of the time.