What are the responsibilities and job description for the CARE NAVIGATOR position at Beacon Hill at Eastgate?
Job Posting: Care Navigator
Location: Grand Rapids, MI
Organization: Beacon Hill at Eastgate
Position Type: Full-Time
About Beacon Hill
At Beacon Hill, we believe that every transition in life should be supported with dignity, grace, and care. Our community is built on relationships, personalized service, and hospitality-driven experiences that make seniors, and their families feel at ease.
The Role: Care Navigator
The Care Navigator is the heart of our concierge services program — a trusted guide who blends clinical expertise, care coordination, and world-class hospitality to create seamless transitions for residents and families. Whether it’s moving into Independent Living, transitioning to Assisted Living or Memory Care, or returning home after a hospital stay, the Care Navigator ensures every step of the journey is thoughtfully planned and emotionally supported.
This is more than a clinical role. It’s about curating experiences that are uplifting, worry-free, and reflective of each resident’s unique story.
What You’ll Do
- Resident & Family Support: Be the first point of contact, offering reassurance, warmth, and clear communication.
- Care Coordination: Curate and coordinate personalized transition experiences, from move-ins to hospital discharges.
- Insurance Guidance: Simplify Medicare, insurance, and billing processes for residents and families with clarity and confidence.
- Ongoing Connection: Maintain relationships during hospital stays, rehab, or respite care, ensuring continuity and peace of mind.
- Hospitality & Leadership: Anticipate needs, reduce stress, and collaborate with colleagues to elevate the resident and family experience.
What We’re Looking For
- Licensed Nurse in the State of Michigan.
- At least 3 years of experience in health care or senior living setting managing transitions across multiple levels of care.
- Knowledge of insurance coverage and authorization processes preferred.
- Excellent communication, organizational, and interpersonal skills.
- Proficiency with electronic medical records, spreadsheets, and care coordination tools.
Core Competencies
- Resident & Family Advocacy
- Transition Planning Expertise
- Insurance & Financial Navigation
- Hospitality-Driven Service Excellence
- Collaborative Team Leadership
- Calm & Compassionate Problem-Solving
Why Join Beacon Hill?
Here, you’ll be part of a mission-driven team that values excellence, compassion, and creativity. We offer a supportive culture, opportunities for growth, and the chance to make a meaningful difference in the lives of seniors and their families every day.
Apply Today
If you’re passionate about blending healthcare and hospitality, we’d love to meet you. Submit your application and join us in redefining senior living.