Triage Certified Medical Assistant

$2,500.00 Sign on bonus 

Reports to the Practice Manager. Develops and maintains patient care functions for assigned clinics. Serves as a resource to staff by suggesting solutions to patient care crisis problems and complaints.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Develops and maintains patient care functions for assigned clinics by:

• Coordinating the patient care activities for the clinics by communicating with patients, pharmacies, hospitals, and other related entities.
• Conducting clinical interviews with patients to assess a variety of patient needs.
• Educating patients and families about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
• Performing patient telephone triage, assessing needs and coordinating needs with medical staff.
• Communicating and interpreting physician's instructions to patients.
• Suggesting solutions to patient care crisis problems and complaints.
• Assisting physicians in completing medical records concerning medical history, diagnosis, prognosis, and current treatment plans and maintaining required records.
• Maintaining established departmental policies and procedures.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Maintaining required documentation, records, charts, and reports. Assisting in developing and maintaining departmental quality plan.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent; successful completion of an approved Medical Assistant Program or equivalent work experience with successful completion of the Certification Exam. A minimum of two years of medical assistant experience in a physician office or comparable setting and current CPR certification is required.

Knowledge & Skills

• Requires in-depth knowledge of patient care practices to assess, plan, implement, and evaluate patient care and skills in applying and modifying principles, methods, and techniques of patient care.
• Requires knowledge of organizational policies, regulations, and procedures and medical equipment and instruments to administer patient care.
• Requires analytical ability to identify and solve patient problems, interpret data, assess patient conditions, apply guidelines and procedures, and research and recommend solutions.
• Requires excellent verbal and written communication skills necessary to communicate information in a clear and understandable manner.
• Demonstrates well developed interpersonal skills necessary to maintain effective working relationships with patients, families, medical and clinic staff, and the public.
• Requires ability to utilize and operate a computer terminal, printer, etc.

Working Conditions

• Normal clinic environment.
• May be exposed to communicable diseases or bodily fluids.
• Flexible hours and work schedule required.

Physical Demands

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs, lift up to 50 pounds, to position/lift patients at a maximum of 35 pounds without assistance, provide CPR, etc.) to perform the essential functions of the position.

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