Patient Access Representative

Reports to the Director of Patient Registration, Therapy Director and Medical Office Director, is responsible for registering all patient types and scheduling therapy and clinic appointments. Other duties include but not are limited to directing patients and visitors to the correct location, answering telephone, taking point of service payments and pre-certification services.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Responsibilities and Standards:

• Answer telephone calls for hospital, medical office suites and therapy if assistance is needed.
• Schedule patient appointments for hospital, medical office suites and physical therapy if assistance is needed.
• Schedule patient appointments for hospital, medical office suites and physical therapy if assistance is needed.
• Register all patient types, completing the appropriate forms and distributing the documentation.
• Attend patient appointments in Meditech upon arrival and direct them to the appropriate areas(s).
• Collect point of service payments and write-up receipts accordingly.
• Prepare patient charts prior to medical office and physical therapy appointments.
• Fax medical office suites schedule to specialist offices or call them with their upcoming appointment schedules and re-fax if schedules change.
• Fax therapy evaluations, progress/discharge notes to appropriate physician offices.
• Contact physician offices for updated therapy orders and x-ray/MRI reports when necessary.
• Page Emergency Codes and drills when necessary and know all duties associated with each.
• Respond to security alarms throughout the building when they sound on the security monitors or wall panels. Contract appropriate areas as needed.
• Assists associates as needed and do other general office duties as assigned by supervisor.
• Do Quality Assurance monitoring as assigned by supervisor providing documentation on findings as requested.
• Comply with all Corporate Compliance and Privacy policies.
• Assist surgery department by checking insurance benefits.
• Order all Med Office supplies.
• Prepare and distribute monthly calendar for Med Office.

Contribute to the overall effectiveness of the department by:

• Complete other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred.  Must be a minimum of 17 years of age.  A minimum of one year of previous clerical/computer experience is preferred.

Knowledge & Skills

• Requires office and keyboarding skills, the ability to use designated reference material, effective telephone skills, and office equipment (i.e., computer, printer, fax, etc.).
• Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner.
• Demonstrates the verbal communication skills needed to effectively work with patients, general public, physicians, and other departments.
• Requires the ability to strictly follow Community Hospital of Bremen (CHB) policy on confidentiality.
• Requires ability to utilize good judgment and maintain one's composure in stressful situations.
• Requires multi-tasking abilities and the ability to work independently.
• Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws as well as regulations and hospital policies that apply to assigned duties.
• Complies with hospital expectations regarding ethical behavior and standards of conduct. Complies with federal and hospital requirements in the areas of protected health information and patient confidentiality. Attendance at one annual orientation in service each year to review hospital policies and procedures is mandatory or view staff orientation presentation on the intranet and turn in quiz to Human Resources.

Working Conditions

• Works in an office/lobby environment. This position is subject to inside environmental conditions. Since there is limited exposure to patients, there is always the risk of Blood Borne Pathogens. (i.e., Hepatitis, HIV). Also may work in patient care areas with possible exposure to biohazards.
• Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department.
• Must be effective in a quality-focused, multi-priority environment.

Physical Demands

• Requires the physical ability and stamina (i.e., to push patients in wheelchairs to designated destination), bending and stooping to perform the essential functions of the position.