Network Administrator II

Reports to the Manager, Telecommunications (Telecom). Utilizes in-depth knowledge of network infrastructure to design and support LAN/WAN/RF connectivity solutions for Beacon Health System (BHS) computer system end users. Responsibilities include monitoring all aspects of the network, maintaining network uptime, conducting needs assessments and hardware/software installation/configuration relating to network technologies. Responsibilities also include helping to design future state of network design and support.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Monitors all aspects of the network, maintains network uptime, monitors LAN/WAN equipment and connections and solves network-related issues in a timely manner by:

• Troubleshooting and resolving any network problems and providing maintenance for network hardware and software.
• Utilizing appropriate tools to collect data on the status of network hardware and software.
• Facilitating the timely delivery of solutions which meet the end-user department's needs.
• Administering network topology configuration design and maintenance.
• Communicating with other Information Systems staff or vendors regarding system upgrades or updates.
• Level I, II, III -- Providing support for the network by being on call 24 hours a day/seven days a week.
• Level II, III -- Configuring and designing wired and wireless networks.
• Level II, III -- Preparing for all aspects of network upgrades, including project planning. Also providing regular updates to the Director as required.
• Level II, III -- Monitoring and configuring remote access for end users and vendors from a network perspective; also monitoring and maintaining security for the LAN/WAN/RF network.
• Level II and III -- Researching new processes and improving current Operations processes and procedures for greater efficiency and increased system uptime.
• Level III -- Coordinating the activities of the other Network Administrators (based on workload and project load) following the priority guidelines established by the Director.

Coordinates and implements upgrades and updates and calls vendor support when necessary to coordinate appropriate resources by:

• Level III -- Resolving complex systems problems and leading post-problem reviews. Also, documenting findings and leading improvement initiatives.
• Level III -- Training Level I and Level II Systems Administrators regarding support of the Operations area, customer communications, and developing expertise on more complex, existing and new systems. Also, developing training materials and ongoing procedure documentation.

Maintains knowledge, skills and competence in areas of responsibility and keeps abreast of current trends and developments in network software and hardware technologies by:

• Monitoring trends and developments regarding new technology and enhancements; also communicating with the Director about these trends, etc.
• Keeping ahead of network technology changes and helping to design network future state (which includes design and support).
• Attending in-services and Department meetings; also participating in continuing education and attending conferences and other related educational programs.
• Maintaining professional affiliations as appropriate.
• Reading current professional literature and journals.

Contributes to the overall effectiveness and efficiency of the Department by:

• Providing excellent customer service at all times. Also communicating with customers and other staff in a courteous, responsive and helpful manner.
• Preparing reports for management on the status and utilization of the network. Also communicating with the Manager, Technical Support regarding any concerns or problems.
• Maintaining records, reports and files as required by departmental policies and procedures.
• Assisting with the care and maintenance of Department facilities, equipment and supplies.
• Working cooperatively with other Department staff on a variety of projects.
• Completing other job-related assignments and special projects as assigned.
• Level I, II, III - Participating in IS process design.
• Level II, III - Utilizing in-depth knowledge of network infrastructure to design and support LAN/WAN/RF connectivity solutions for Beacon Health System.
• Level II, III - Participating on project teams.
• Level II, III - Participating in business process redesign and documentation.
• Level III - Leading process redesign efforts within IS.
• Level III - Leading large, complex projects from initiation through finalization.
• Level III - Negotiating pricing and terms with vendors.
• Level III - Assisting the manager or Director with negotiating contracts.
• Level III - Assisting the Manager or Director with project schedules.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's degree in Computer Science (engineering-related), or Electrical Engineering, or advanced network certification. Three to five years of related experience in building, supporting and establishing complex computer system user networks is required. Certification as a Certified Network Engineer is required; a Cisco Certification is preferred. A successful record of project participation is required.

Knowledge & Skills

• Requires advanced knowledge of network topologies, network operating software and network hardware; also requires in-depth operating system network knowledge.
• Requires the analytical and problem-solving skills needed to effectively support and integrate a diverse computer system user population and act as an ongoing technical resource in system utilization and selection.
• Demonstrates good organization and project management skills, detail orientation and the ability to work independently.
• Requires a solid understanding of Memorial Hospital/MHS departmental operations and how they interact with each other in a computerized environment.
• Demonstrates the communication skills (both verbal and written) necessary to communicate effectively with the staff (at all levels) from end-user departments and also provide effective training.
• Demonstrates the interpersonal skills necessary to interact effectively with all levels of Memorial Hospital/MHS staff and vendors and assist with developing and maintaining effective working relationships.
• Demonstrates the leadership skills necessary to elicit cooperation and support from other staff.
• Demonstrates knowledge of and a commitment to Memorial Health System's mission and values; and the organization's goal of providing world class service by following Memorial's Performance Essentials.

Working Conditions

• Works in an office environment; however, work is sometimes performed in small, cramped areas.
• Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines.
• Some after-hours installation and network support activities are required. Requires carrying a pager 24 hours a day/seven days a week.

Physical Demands

• Requires the physical ability and stamina (i.e., to lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position (for example, wire running and installing hardware in racks).