What are the responsibilities and job description for the House Attendant position at Beacon Grand?
We are actively searching for a House Attendant
Position Summary
The House Attendant plays a key role in delivering the Beacon Grand standard of cleanliness and guest care. This position is responsible for the cleanliness and upkeep of all assigned public areas, corridors, and back-of-house spaces, as well as supporting Room Attendants and responding to guest requests in a timely, professional manner.
Essential Duties & Responsibilities
- Maintain a high level of cleanliness and organization in all public areas, guest corridors, service areas, and assigned guest rooms in accordance with Beacon Grand standards.
- Assist Room Attendants by removing trash and soiled linens, delivering clean linens and supplies, and supporting special cleaning projects as directed.
- Deliver guest-requested items (such as cribs, rollaways, extra linens, towels, and amenities) promptly and courteously, ensuring follow-through and guest satisfaction.
- Clean and maintain public spaces including lobbies, elevators, public restrooms, hallways, stairwells, and other guest areas:
- Dust and polish furniture and fixtures
- Clean glass, mirrors, and windows
- Sweep, mop, and vacuum floors and carpets
- Properly use, maintain, and store housekeeping equipment (vacuums, carts, tools, cleaning supplies); report any issues or malfunctions immediately.
- Replenish and organize housekeeping closets and supply rooms; rotate linens to ensure proper par levels and quality.
- Spot clean walls, carpets, light fixtures, doors, and other surfaces as needed throughout the shift and at end of day.
- Follow all hotel procedures for handling Lost & Found items, ensuring items are promptly turned in and documented.
- Observe and report any maintenance or safety issues in guestrooms, public areas, and back-of-house areas; complete work orders as required.
- Adhere to all safety, security, and sanitation policies; take corrective action when unsafe conditions are observed.
- Communicate effectively with supervisors and team members, promptly reporting any unusual situations, guest concerns, or operational issues.
Qualifications & Requirements
- Ability to lift, push, pull, and carry up to 50 lbs occasionally and up to 20 lbs frequently; ability to bend, kneel, and reach as required.
- Ability to stand and walk for the duration of the shift.
- Previous housekeeping or hospitality experience in an upscale or luxury hotel environment preferred, but not required.
- Ability to communicate effectively in English, both verbally and in writing; additional languages are a plus.
- Professional, courteous, and service-oriented demeanor, with the ability to interact positively with guests and team members at all times.
- Reliable, punctual, and able to work a flexible schedule, including weekends and holidays, as business requires.
- Commitment to upholding the Beacon Grand brand standards of cleanliness, presentation, and guest service.
EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws