What are the responsibilities and job description for the eServices Specialist II position at Beacon Credit Union?
Note: Our Administration Building in Wabash, IN is the preferred work location for this position. However, we will consider an arrangement where this individual works at least two (2) days in Wabash but can otherwise work from another Beacon location with available office space. Periodic travel will be necessary in this role for training and team building.
Role
Responsible for processing all inclearing files accurately and efficiently, including check return processing, Mobile Deposit Capture transactions, ACH, and wire transfers (domestic and international). Additionally, provide comprehensive support and troubleshooting assistance to member centers and credit union members across all digital products. Assist with account research to resolve member inquiries and support internal departments, ensuring smooth operations and a positive member experience. To serve as a resource for fellow members of the eServices department.
Major Duties and Responsibilities
- Performs Share Draft (check) processing, including daily inclearing, file load error resolution, return item handling, and both critical and non-critical NSF (non-sufficient funds) reviews. Makes decision-based actions on check returns for NSF, closed accounts, and other exception conditions.
- Performs daily ACH processing, including inbound and outbound files. Completes resolution of file load errors. Handles ACH return items, including both critical and non-critical NSF (non-sufficient funds) cases. Makes decision-based actions on ACH returns due to NSF, closed accounts, invalid account information, and other exception conditions. Ensures compliance with NACHA rules and institutional policies while maintaining accuracy and timeliness in processing.
- Processes wire transfers (domestic and international using Payments Exchange and US Bank systems both inbound and outbound).
- Provides administrative back office support for all digital services. Sets up and maintains eStatement and Business Online Banking users etc. and maintains all electronic services databases, including removing all inactive users or closed memberships.
- Provides support to members and internal staff for all digital banking services, such as Retail and Commercial Online Banking, Mobile Banking, Bill Pay and Remote Deposit Capture.
- Processes Mobile Deposit Capture transactions and files.
- Collaborates with the Fraud Department and Accounting Department to resolve issues and collect data. Assists in fraud monitoring related to check activity, escalating unusual or suspicious items as necessary.
- Performs other duties as assigned.
Five to eight years of technical call support or financial services experience
High School Diploma or HSE
National Check Professional (NCP) certification required
Excellent communication and member service skills
Sound judgment skills
A significant level of trust and diplomacy is required, in addition to courtesy and tact
Ability to multitask
Ability to work independently
Working knowledge of Word, Excel, Outlook and Internet and how to navigate various electronic devices (ie cell phones, tablets, laptops) in order to use the device to access Beacon's electronic applications
Standard position hours are Monday through Friday 8:15-5 and Saturday 9-12 (currently one Saturday every 4 weeks). When scheduled to work Saturday morning, the employee will have a 1/2 day off during the same calendar week.
Available Benefits Include:
- Health, dental and vision insurance
- Paid time off
- 401(k) match
- Incentive/bonus program
- Tuition reimbursement
- and more!
