Outpatient Program Director

TITLE               PROGRAM DIRECTOR             

REPORTS TO   Regional Director of Outpatient Operations 

QUALIFICATIONS

• A minimum of 3 years in healthcare management experience is preferred.
• Administrative experience in an outpatient mental health clinic is preferred.
• Licensed health care professional (M.D., LCSW, RN/LPN, LPC, LMFT, Nursing Home Administrator License or equivalent).

SPECIFIC RESPONSIBILITIES AND DUTIES

GENERAL HOSPITAL ADMINISTRATION

• Responsible for overall hospital operations, commensurate with the authority conferred by and under the supervision of the Regional Director Outpatient Operations.    
• Organizes and directs all of the facility/program ongoing functions.  
• Ensures appropriate admission, discharge and transfer of patients by coordinating and facilitating treatment team meetings and approving admissions recommended by the Intake Coordinator.
• Assure program quality by coordinating performance improvement audits for all admissions; audits to include 7 day, monthly recertification and discharge.
• As directed by Form/Policy and Procedure Review Committee, assists in the development, revision and ongoing interpretation of policies and procedures including the implications of proposed policies.  Ensures the effective and effacement implementation of all policies and procedures.
• Is involved in client grievance resolution.  Effectively resolve grievances with client/caregiver in attempt to resolve issues.
• Plans with other health service entities and develops promotes supportive approach to client service and care.
• Assures that communication with staff is an ongoing process.
• Responsible for daily flash meetings, weekly patient care representative meetings and monthly staff meetings.
• Works to facilitate billable clinical services as needed to remain in compliance with staffing budget within the facility.
• Is available, or ensures a similarly qualified alternate is available at all times.

HUMAN RESOURCES RESPONSIBILITIES   

• Employs qualified personnel and assures that licensed clinical staff obtain required continuing education each year.
• Ensures highest standard of care provided by verifying clinical competency of all staff and monitoring outcomes.  Reports inadequacies immediately to Governing Board of Directors and participates in corrective plan of action.
• Encourages, supports, coordinates and/or provides continuing education and educational in-services for all personnel as directed.
• Ensures minimum of annual evaluations of all staff with assistance. 
• Responsible to supervise, evaluate and direct daily tasks for all clinical and nursing staff. 

FISCAL, STATISTICAL AND SUPPORT SERVICES RESPONSIBILITIES

• Accountable for budget implementation, accounting systems and fiscal controls.
• Reviews and approves all clinic payroll and submits to Payroll Department in 

accordance with policy.

• Approves, monitors and provides for maintenance of all equipment, clinical, nursing and 

medical supplies.

• Oversees record and reporting systems providing for proper service control and 

measurement of program outcome.

• Submits requests for capital equipment and major office purchases for approval from 

Governing Board of Directors.

• Maintains open, regular communication with Medical Directors, documents accordingly. 

and assures accurate records of time sheets and administrative hours.  Approves Medical 

Director time sheets prior to submission to Accounts Payable.

• Monitor, with assistance from Corporate VP of Finance: Billing, Payroll, Human 

Resources, IT, and other Support Department functions.

COMMUNITY EDUCATION

• Takes an active part in local, state, and national health committees and functions as directed by VP Customer Relations and/or Governing Board of Directors.
• Works cooperatively with the Business Development Team, when directed, to educate the community about services and maintain community relations.
• Serves as Customer Service Ambassador.  Assures that all new referral sources receive personal phone calls, “thanking” them for the business, as well as, Beacon thank you notes being sent to existing referrals sources.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job related tasks other than those stated in this description.