Front Office Receptionist

About the Role:

The Receptionist in a healthcare setting serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming and professional environment. This role is essential in managing front desk operations, including greeting clients, handling multi-line phone systems, and coordinating appointment schedules efficiently. The Receptionist supports the smooth functioning of the physician's office by performing general administrative duties such as managing patient records, processing paperwork, and operating office equipment like copy machines. By maintaining excellent phone etiquette and customer service standards, the Receptionist helps facilitate clear communication between patients and medical staff, contributing to overall patient satisfaction and office productivity. Ultimately, this position plays a key role in supporting healthcare delivery by ensuring that administrative tasks are handled promptly and accurately, allowing medical professionals to focus on patient care.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare or physician office setting.
• Proficiency in managing multi-line phone systems and demonstrating excellent phone etiquette.
• Basic computer skills including familiarity with office software and electronic health record (EHR) systems.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in a healthcare or social assistance environment.
• Knowledge of medical terminology and healthcare office procedures.
• Certification in medical office administration or related field.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Ability to operate office equipment such as copy machines and fax machines efficiently.

Responsibilities:

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer and manage multiple phone lines, directing calls appropriately and providing information as needed as well as helping in the call center
• Schedule, confirm, and reschedule patient appointments using the office’s scheduling system.
• Perform general administrative tasks including filing, copying, faxing, and maintaining patient records.
• Assist with patient check-in and check-out processes, ensuring all necessary documentation is completed.
• Maintain a clean and organized reception area to create a positive first impression.
• Coordinate communication between patients, physicians, and other healthcare staff to facilitate smooth office operations.
• Handle confidential information with discretion and comply with healthcare privacy regulations.

Skills:

The required skills such as managing multiple phone lines and demonstrating phone etiquette are used daily to ensure effective communication with patients and healthcare staff. Customer service skills are essential for greeting clients warmly and addressing their needs promptly, which helps create a positive patient experience. General administrative skills, including operating copy machines and handling receptionist duties, support the smooth operation of the office by maintaining accurate records and managing paperwork efficiently. Knowledge of physician office procedures allows the receptionist to anticipate and respond to the specific needs of a healthcare environment. Preferred skills like familiarity with medical terminology and healthcare regulations enhance the receptionist’s ability to perform tasks accurately and maintain compliance with industry standards.