Office Manager

Beacon Outpatient

• The Office Manager supports the daily operations, administrative coordination, and overall performance of Beacon’s outpatient behavioral health program


• This role works closely with the Program Director to help ensure the office runs efficiently, team members are supported, patients receive a professional experience, and operational priorities are executed consistently


• The Office Manager provides day-to-day oversight of administrative workflows, front office functions, scheduling support, team coordination, patient communication, and office operations


• This position is ideal for someone who can balance hands-on administrative work with light operational leadership and problem-solving

• Support the Program Director with day-to-day outpatient program operations


• Oversee front office, administrative, scheduling, and patient-facing workflows


• Help ensure patients, families, providers, and visitors receive a professional and welcoming experience


• Coordinate patient scheduling, appointment confirmations, cancellations, and rescheduling processes


• Monitor daily office activity and help resolve administrative or operational issues as they arise


• Support intake, admissions, referral coordination, and new patient access workflows as needed


• Assist with patient check-in, check-out, documentation collection, and general office processes


• Maintain organized patient, office, and administrative records in accordance with company procedures


• Support communication between patients, families, clinical team members, providers, and leadership


• Help train, support, and provide day-to-day guidance to office or administrative team members


• Assist with hiring, onboarding, scheduling, and performance feedback for administrative team members as assigned


• Monitor office supplies, equipment, shared spaces, forms, and general office organization


• Support billing, authorizations, insurance documentation, or related administrative workflows as needed


• Help track office metrics, administrative tasks, productivity needs, and operational follow-up items


• Assist the Program Director with reports, spreadsheets, meeting preparation, and special projects


• Identify workflow gaps or office barriers and recommend practical solutions


• Support marketing, referral, and new patient growth efforts through timely communication and coordination


• Help implement operational initiatives, process improvements, and program priorities


• Ensure compliance with confidentiality, HIPAA, documentation, company policy, and regulatory expectations


• Escalate patient, staff, service, or operational concerns to the Program Director as appropriate


• Perform other duties as assigned

• 2–4 years of administrative, office management, healthcare operations, or front office leadership experience preferred


• Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred


• Experience supporting day-to-day office operations, scheduling, patient communication, and administrative workflows


• Ability to provide guidance, support, and accountability to administrative or office team members


• Strong communication, organization, problem-solving, and follow-through skills


• Ability to manage multiple priorities in a fast-paced environment


• Comfortable using computers, email, phone systems, scheduling tools, spreadsheets, and electronic records systems


• Ability to handle confidential information with professionalism and discretion


• Dependable, detail-oriented, service-minded, and team-focused


• High school diploma or equivalent required


• Associate’s or bachelor’s degree preferred

• Experience supporting an outpatient behavioral health or healthcare program


• Experience coordinating patient scheduling, intake, referrals, insurance documentation, or office workflows


• Experience supervising or leading administrative support staff


• Experience supporting operational reporting, process improvement, or program initiatives


• Experience working closely with clinical, administrative, marketing, and leadership teams

• Keeps the office organized, responsive, and operating smoothly


• Supports the Program Director by managing administrative details and follow-up


• Helps improve office consistency, patient experience, and team communication


• Provides reliable day-to-day support to staff, patients, and providers


• Identifies issues early and helps drive practical solutions


• Supports new patient access, referral coordination, and program growth

• Beacon Behavioral Health Partners is an equal opportunity employer


• We are committed to creating an inclusive environment for all employees and applicants