Service Advisor / Shop Coordinator

Service Advisor / Shop CoordinatorAbout Us

Beachside Golf Cars, Lone Star Golf Cars, and Long Island Golf Cars are part of one of the fastest-growing golf cart dealership groups in the United States, with over 20 retail locations across Florida, Texas, Oklahoma, New Mexico, Arkansas, California, and New York.

We specialize in new and used golf carts for recreation, commercial, industrial, and community transportation. Representing many of the industry's leading brands, we provide sales, service, rentals, financing, accessories, and custom builds backed by exceptional customer service.

We're looking for an organized, customer-focused Service Advisor / Shop Coordinator who can keep our service department running efficiently while delivering an outstanding customer experience and helping grow service revenue.

Why This Role?

This is more than a customer service position.

You'll be the connection between our customers and technicians—ensuring repairs move efficiently from check-in to completion while creating a great customer experience and identifying opportunities to increase service, parts, and accessory sales.

If you enjoy staying organized, communicating with customers, multitasking, and helping a business grow, this is an excellent long-term career opportunity.

What You'll Do

You'll oversee the daily workflow of the service department while ensuring customers receive fast, accurate, and professional service.

Customer Service

• Welcome service customers
• Schedule service appointments
• Write repair orders and service estimates
• Communicate repair progress and completion updates
• Explain recommended repairs and maintenance
• Deliver exceptional customer service throughout the repair process

Shop Coordination

• Manage daily shop workflow
• Assign repair orders to technicians
• Track repair status from check-in through delivery
• Coordinate approvals for additional repairs
• Ensure jobs are completed efficiently and on schedule
• Help maximize technician productivity

Sales & Revenue Growth

Help customers improve ownership by recommending:

• Routine maintenance
• Manufacturer-recommended repairs
• Extended warranties
• Lithium battery upgrades
• Wheels & tires
• Lift kits
• Lighting packages
• Windshields
• Rear seats
• Enclosures
• Audio systems
• Other accessories and performance upgrades

We believe in educating customers—not using high-pressure sales tactics.

Parts & Administration

• Coordinate parts ordering
• Verify parts availability before scheduling repairs
• Prepare repair estimates and invoices
• Maintain accurate service records
• Communicate with vendors when necessary
• Keep service documentation organized

Shop Operations

• Maintain a clean, organized service department
• Monitor repair timelines
• Support technicians as needed
• Ensure company processes and safety standards are followed

What Success Looks Like

Successful Service Advisors:

• Deliver exceptional customer service
• Keep repair orders moving efficiently
• Communicate proactively with customers
• Maintain organized repair schedules
• Increase service and accessory sales
• Help technicians stay productive
• Minimize delays and comebacks
• Generate positive customer reviews

You're a Great Fit If You Are

• Organized
• Customer-focused
• Professional
• Detail-oriented
• Honest
• Self-motivated
• Positive
• Team-oriented
• Strong communicator
• Comfortable multitasking in a fast-paced environment

QualificationsRequired

• 2 years of Service Advisor, Shop Coordinator, or Service Management experience
• Strong customer service and communication skills
• Excellent organizational and time management skills
• Experience writing repair orders and estimates
• Basic computer skills
• Valid driver's license

Preferred

• Golf cart experience
• Automotive dealership experience
• Powersports, motorcycle, RV, or marine experience
• Parts and inventory experience
• Upselling and service sales experience
• CRM or dealership management software experience

Compensation

• Starting salary of $45,000 per year based on experience
• Performance bonuses and service revenue incentives
• Paid training
• W-2 employment
• Career advancement opportunities

Benefits

• 401(k)
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Training
• Employee Discount
• Career Advancement Opportunities

Why Join Our Team?

As one of America's fastest-growing golf cart dealership groups, we provide:

• A steady flow of service customers
• Modern service facilities
• Multiple leading golf cart brands
• Supportive leadership
• Opportunities for advancement as we continue to expand nationwide
• A positive, team-oriented work environment

If you're passionate about customer service, enjoy keeping operations organized, and want to build a long-term career with a growing company, we'd love to hear from you.

Job Type: Full-time

Work Location: In Person

Pay: $45,000.00 - $60,244.54 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $45,000 - $60,245