Manager, Operations

ABOUT THE JOB

This is a hands-on, systems-driven operations role responsible for end-to-end order execution, inventory flow, and logistics coordination across wholesale and DTC channels. While wholesale execution is a key focus, this role is equally suited for someone with a strong supply chain or logistics coordination background.

You will manage workflows across ERP, EDI, 3PL, and retail partner systems to ensure accurate order processing, on-time fulfillment, international shipment coordination, and trade compliance. Success looks like strong OTIF and fill rates, reduced chargebacks, clean cross-border execution, and reliable inventory visibility.

This role reports to the Director of Operations.

RESPONSIBILITIES

Wholesale Order Operations and EDI

• Own end-to-end wholesale order execution from PO intake through shipment, including order creation, acknowledgements, changes, cancellations, and invoicing readiness.
• Manage EDI flows through Orderful or SPS Commerce, ensuring successful transmission of POs, ASNs, invoices, and related documents; partner with IT as needed to resolve exceptions.
• Troubleshoot and resolve order blocks, fulfillment constraints, routing requirements, and retailer compliance issues within NetSuite.
• Drive chargeback prevention by ensuring routing, labeling, cartonization, and documentation requirements are met across all retail partners.
  
  

Fulfillment and 3PL and Partner Coordination

• Coordinate with 3PL teams and retail partner operations teams to ensure on-time fulfillment, accurate shipments, and smooth handoffs through the ship cycle.
• Maintain operational communication with key partners and serve as the day-to-day point of contact for order execution and compliance.
• Ensure clean and accurate data flow across NetSuite, Shopify, and retail partner systems, flagging and correcting discrepancies quickly.
  
  

Inventory Allocation and Visibility

• Partner with Planning to confirm inventory availability, account reservations, allocation priorities, and replenishment timing to support wholesale demand.
• Maintain accurate inventory visibility for internal teams and external partners, proactively flagging risks to fulfillment performance.
  
  

Reporting and Performance Management

• Build and maintain weekly wholesale reporting and dashboards (fill rate, OTIF, cancellations, shortages, chargebacks, routing compliance).
• Monitor trends to surface risks, unblock bottlenecks, and identify cost, service, or process improvement opportunities.
  
  

Process Improvement and SOPs

• Map current workflows, identify root causes of manual work or errors, and implement improvements to reduce operational variance.
• Build automation or semi-automated solutions using Excel and system/process enhancements (NetSuite, Shopify, 3PL workflows).
• Document and maintain SOPs so processes scale cleanly as volume and partner complexity increase.
  
  

Cross-Functional Partnership

• Partner with Planning, Finance, Transportation, Customer Experience, Merchandising, and 3PL teams to ensure alignment across the order lifecycle and resolve issues quickly.
• Support other operational projects and related duties as assigned.
  
  

Other Related Duties As Required.

EXPERIENCE & SKILLS

• 3–5 years of experience in wholesale operations, order management, retail partner operations, supply chain operations, or related roles in a consumer brand environment (DTC experience a plus).
• Bachelor’s degree in Supply Chain, Business, Analytics, or related field preferred; equivalent experience accepted.
• Strong working knowledge of ERP systems required (NetSuite preferred), with confidence troubleshooting order holds/blocks, fulfillment constraints, and inventory visibility issues.Experience supporting wholesale EDI transactions and workflows (PO, ASN, invoice), ideally through platforms like Orderful or SPS Commerce.
• Familiarity with retail partner compliance requirements and chargeback prevention (routing guides, labeling, shipping documentation, OTIF expectations).
• Experience partnering with 3PLs to manage fulfillment execution and resolve shipment exceptions.
• Prior people management experience not required but considered a plus. This role may mentor junior team members and has the opportunity to support future team growth as the function scales.
• Strong Excel skills (pivot tables, lookups, XLOOKUP/INDEX-MATCH) and comfort building scalable trackers, dashboards, and scrappy tooling.
• Analytical and detail-oriented, with a track record of maintaining high data accuracy across systems and reporting.
• Process improvement mindset, with demonstrated ability to document SOPs and streamline workflows to reduce manual work.
• Clear, proactive communicator who can coordinate effectively with internal teams and external retail partner contacts.
  
  

Compensation

This position's annual base salary range is $100,000–$120,000, depending on experience and qualifications.

Join Us

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ABOUT BEACH HOUSE GROUP

A disruptive force of innovation in the beauty and lifestyle space, we are a brand incubator delivering thoughtful products and bold strategies that intuit the needs of today’s consumer. Our expertise spans from brand and product development to design, licensing, and procurement services. We are on a continuous search for white space in the marketplace to develop brands that specifically fill that gap.

Beach House Group reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Beach House Group may require an employee to perform duties outside his/her normal description.

Beach House Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.