GENERAL PURPOSE

Under the direction of the AdventurePlex Supervisor, assists with the daily supervision of classes, outdoor programs, camps and Parents Day & Night events, including scheduling, procedure development, staff oversight and direction, catering orders and safety compliance.  May be asked to fill in gaps in shift coverage to assist in fulfilling manager-on-duty duties and tasks in the absence of a manager or supervisor.  

ESSENTIAL FUNCTIONS

The duties listed below are intended only as illustrations of the various types of work that may be performed.   The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

1. Oversees booking, scheduling, coordination and implementation of birthday parties, events, Outdoor groups, , camps and Parents Night & Day out programs for AdventurePlex with the highest level of customer service. Monitors and orders program supplies as needed. Coordinates with supervisor to ensure adequate staff coverage.
2. Assists Supervisor  with administrative duties related to member services to include but not limited to: integrity of data entry into point of sale system and ensuring all MSR staff are entering information completely and accurately; assist with billing issues or refunds for members or program participants; handling program cancellations; and training and shadowing new MSR staff on front desk responsibilities; refreshing training materials or documents for member services coordination.
3. Monitors customer satisfaction via surveys, evaluations and other identified methods and compiles and shares results with supervisor.
4. Develops, recommends and monitors program procedures and processes to ensure efficient, safe and effective service delivery.

5. Implements and coordinates seasonal camps. Evaluates programming and makes recommendations for program modifications/additions/improvements to supervisor. Serves as liaison to Camp staff and provides additional assistance to summer camp programming.

6. Coordinates facility operations (e.g., facility maintenance, vendors, purchasing, invoicing, safety, manager-on-duty coverage and customer service), keeping supervisor appraised of matters/concerns that impact the overall delivery of programs and services.    
7. Provides work direction, orientation, and training to staff to perform designated job duties.
8. Assists supervisor with staff workflow responsibilities related to hiring, performance management, policy development, budgeting, orientation and training.
9. Assists supervisor with the development of programming (e.g., Parent Night Out, Toddler Town, seasonal camps).
10. Ensures a safe environment for all children and guests by modeling, implementing and monitoring staff adherence to safety training, safety protocols, execution of emergency evacuation plans and other safety related matters.
11. Demonstrates knowledge of AdventurePlex products and services, including drop-in programs, events (Parent Night Out, birthday parties),   facility rentals, outdoor programs (Ropes Course and Rock Wall),  and seasonal Adventure Camp. 

1. Promotes safety throughout the facility by keeping all areas of AdventurePlex neat and tidy, cleaning up spills or other hazards, notifying a supervisor of a safety concern that requires immediate attention, etc.
2. Serves as a positive role model by consistently maintaining a positive and helpful attitude with parents, children, management and co-workers.

1. Takes work direction from senior staff members.
2. Participates in staff meetings and committees as assigned.
3. Exhibits clear understanding of the history, mission, and vision and serves as an ambassador of Beach Cities Health District and AdventurePlex. 

1. Exemplifies BCHD’s core values of compassion, integrity, accountability, and excellence in every interaction with customers and the public.
2. May be asked to represent AdventurePlex at community events.
3. May be asked to assume manager-on-duty responsibilities, including but not limited to: overseeing facility operations to include opening and closing protocols, cash handling etc.; resolving or facilitating response and solutions to customer concerns; ensuring smooth shift transitions and keeping staff updated on daily events or programs; and maintaining a safe and clean environment.
4. Performs assigned training, duties, and work schedule as a disaster service worker on behalf of BCHD. 

1. Exhibits clear understanding of the history, mission, and vision and serves as an ambassador of Beach Cities Health District. 
2. Exemplifies BCHD’s core values of compassion, integrity, accountability, and excellence in every interaction with staff, volunteers and members and the public. 
3. Special projects and other duties as assigned.

COMPETENCIES

This position requires the following competencies (e.g., knowledge, skills and abilities) in order to perform all functions of the job.

LEADERSHIP COMPETENCIES:

Adaptability/Flexibility. Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change. Manages change in a way that reduces the concern experienced by others. Clarifies priorities when leading change.

Attention to Detail. Performs tasks with care; is thorough. Makes few if any errors. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.

Customer Focus. Exhibits a polished and professional demeanor at all times.   Describes customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Goes beyond basic service expectations. Seeks ways to improve service delivery. Recognizes adverse customer reactions and develops better alternatives.

Teamwork. Knows and supports teammates’ work and deliverables. Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first. Helps remove barriers to team productivity and success. Involves everyone on the team. Helps those in need of assistance, regardless of rank.

JOB COMPETENCIES:

Communication. Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations. Exhibits strong writing, editing, and proofreading skills. Checks for understanding of the communication by asking open-ended questions that draw out the intended audience’s understanding.

Planning & Organizing. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts and risks of decisions and actions. Sees potential challenges and opportunities, and adjusts plans based on input. Creates realistic schedules for projects and follows them. Evaluates progress against schedule and goal. Prepares strategies to deal with problems or drastic changes.

Problem Solving. Breaks down problems and identifies all of their facets, including hidden or tricky aspects. Generates a range of solutions and courses of action with benefits, costs, and risks associated with each. Probes all fruitful sources for answers, and thinks ‘outside the box’ to find options. Tests proposed solutions against the reality of likely effects before going forward; looks beyond the obvious and does not stop at the first answers.

Self-Management. Prioritizes tasks by importance and deadline. Adjusts priorities as situations change.

Focuses time and effort on key tasks. Easily transitions between tasks and picks up where left off when interrupted. Makes reasonable estimates of resource needs to achieve goals or complete projects. Uses sound methods to plan and track work, appointments, and commitments. Completes high volumes of work, keeping a rapid pace without sacrificing accuracy. Meets and exceeds deadlines efficiently

QUALIFICATIONS GUIDELINES

Any combination equivalent to experience, education, and training that would provide the required knowledge; skills and abilities would be qualifying.   A typical way to obtain the knowledge, skill and abilities would be:

EDUCATION/TRAINING:

Completion of High School Diploma or equivalent.  Associate’s degree and/or completion of college level course work in recreation, physical education or a closely related field is highly desirable.

EXPERIENCE:

Requires a minimum of one-year prior lead experience within a youth environment and a high level of demonstrated customer experience.  Prior experience coordinating work schedules, writing procedures and overseeing special events programs and activities is highly desirable. Experience working in seasonal camps/Outdoors department highly desirable.

SPECIAL REQUIREMENTS:

Applicants must be 18 years of age or older. First Aid and Cardiopulmonary Resuscitation (CPR) methods; appropriate safety precautions and procedures, simple record keeping procedures.  Must have a valid Class C California driver’s license and the ability to maintain insurability under the BCHD Vehicle Insurance Policy. Must be able to successfully pass background check, tuberculosis test and drug screen. Must possess proficiency in Microsoft programs and ability to learn other software programs used at facility (point of sale).  The position requires a management rotation schedule that can include evenings and weekends.

PHYSICAL STANDARDS 

Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

PHYSICAL AND SENSORY ELEMENTS:

While performing duties of this job, the employee is required to continuously engage in a series of physical activity to include a combination of sitting, bending, stooping, walking, and standing (up to 100% of the time).  Must climb up to 30 feet, stretch, grasp, reach, tilt neck at least 10% of the time, lift up to 25 lbs.  Must be able to perform visual assessment of participants and their surrounding areas at all times.  

ENVIRONMENTAL ELEMENTS:

Employees work in outdoors and indoors environments, with exposure to variable temperature and weather conditions and moderate to loud noise during indoor and outdoor play, including up to 95 decibels level.