What are the responsibilities and job description for the Patient Services Representative position at Be Well My Friend LLC?
Patient Services Representative
Essential duties and responsibilities:
Ø Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors.
Ø Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information. Obtains, updates and verifies insurance information.
Ø Maintains a professional appearance and calm and courteous demeanor in-office and on the phone.
Ø Ensures physician productivity by maintaining calendars; scheduling patient appointments; professional meetings, conferences; teleconferences, and travel.
Ø Facilitates patient flow by notifying the provider of patient arrival, being aware of delays and communicating with patients and clinical staff.
Ø Collects co-payments and reconciles daily reports.
Ø Provides general office and clerical support.
Ø Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.
Ø Maintains patient confidence and protects operations by keeping information confidential.
Ø Maintains office supplies inventory by checking stock, anticipating needs and reporting needs.
Ø Keeps the front office and reception areas clean and well organized.
Ø Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; reporting repair needs to management.
Ø Serves and protects the health care community by adhering to professional standards, policies and procedures while following federal, state, and local requirements.
Ø Maintains operations by following policies and procedures; reporting needed changes.
Ø Performs other related duties and/or projects as assigned.
Disclaimer: The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.