What are the responsibilities and job description for the Clinical Care Coordinator - LPN/MA position at Be Well Clinical Studies?
Location: Lincoln, NE / Omaha, NE. Travel required as needed between sites.
Position Overview
Be Well Memory Center is a patient-centered healthcare organization dedicated to cognitive health, specializing in the care of individuals with dementia, Alzheimer’s disease, and related memory disorders. We offer personalized patient care in a calm, supportive, and boutique-style environment.
The Clinical Care Coordinator (LPN/MA) plays a critical role in supporting providers and delivering high-quality, patient-centered care within a specialty cognitive clinic setting. This role is responsible for coordinating clinical care, performing patient assessments, managing diagnostic and treatment workflows, and ensuring accurate documentation and compliance with clinical protocols. The position works collaboratively with physicians, nurse practitioners, and interdisciplinary teams to support patients with complex, chronic conditions, including dementia and Alzheimer’s disease.
Position does not require work during evening, weekend, or major holiday hours.
Role and Responsibilities
Clinical Care & Patient Support
- Screen and assess patients prior to provider visits
- Obtain and document vital signs, medication histories, and cognitive assessments
- Administer standardized cognitive testing (MoCA, MMSE, SLUMS, etc.)
- Perform venipuncture and maintain strong phlebotomy competency
- Assist providers during patient visits and clinical procedures
- Provide patient and caregiver education related to diagnoses, medications, and disease progression
- Support long-term care planning for complex patient populations
Care Coordination & Clinical Operations
- Order and coordinate diagnostic imaging (MRI, PET scans) and laboratory services
- Coordinate care with radiology, infusion centers, pharmacies, laboratories, and external specialists
- Place medication and treatment orders per provider direction
- Manage medication schedules, refills, and prescription requests
- Complete medication prior authorizations (e.g., CoverMyMeds)
- Monitor laboratory and imaging results and communicate findings to providers
- Facilitate referrals and obtain required referral authorizations
- Review and obtain outside medical records
Patient Communication & Workflow Management
- Triage patient phone calls, portal messages, and email communications
- Answer patient and family questions regarding care plans and follow-up
- Schedule appointments, diagnostic testing, and specialty referrals
- Assist with incoming referrals and patient intake coordination
Documentation, Compliance & Quality
- Maintain accurate, timely documentation in the electronic medical record (EMR)
- Ensure compliance with clinic protocols, regulatory requirements, and clinical workflows
- Track quality metrics and patient follow-up compliance
- Coordinate closely with billing to support accurate service documentation
Collaboration & Team Support
- Collaborate closely with physicians, nurse practitioners, and clinical staff
- Support clinic operations through coordination, communication, and adaptability
- Contribute to a patient-centered, team-based care environment
Qualifications:
Qualifications & Requirements
- Active LPN license or Certified/Registered Medical Assistant (CMA/RMA) required
- Strong clinical skills, including venipuncture and patient assessment
- Experience with EMR systems and clinical documentation
- Knowledge of medication management and prior authorization processes
- Ability to manage multiple workflows in a fast-paced clinical environment
- Strong communication and patient education skills
- Experience in neurology, geriatrics, memory care, or chronic disease management preferred
Preferred Skills
- Experience with cognitive testing tools (MoCA, MMSE, SLUMS)
- Familiarity with specialty medication workflows and infusion coordination
- Experience working with complex patient populations and caregivers
- Strong organizational and care coordination capabilities
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Retirement savings plan (401k with company contribution)
- Generous PTO and holiday schedule
- Professional development opportunities
- Supportive and collaborative work environment
Additional Notes:
- This role requires a high level of attention to detail, patient-centered communication, and coordination across multiple care settings
- Position may require flexibility in scheduling based on clinic needs
Salary : $45,000 - $65,000