What are the responsibilities and job description for the Guest Experience Coordinator (Front Desk) position at Be Well Bodyworks?
Part-Time | Be Well | Longmont, Colorado
Help Create Colorado's Premier Wellness Experience
At Be Well, we're more than a massage studio.
For more than 25 years, we've helped our community feel better through exceptional therapeutic massage. Today, we've expanded into a modern wellness destination offering therapeutic massage, private contrast therapy suites with infrared saunas, cold plunges, vitamin C showers, and red light therapy—all designed to help people recover, restore, and reconnect.
We're looking for someone who believes that hospitality matters, loves helping people, and enjoys creating an experience that guests look forward to every time they walk through our doors.
As our Front Desk/Guest Experience Coordinator, you'll be the first smile our guests see and the last impression they leave with.
About You-
You are warm, organized, dependable, and genuinely enjoy helping people.
You stay calm under pressure, love staying busy, and notice the little details that make people feel welcomed.
You don't just answer phones—you build relationships.
You don't just schedule appointments—you help people prioritize their health.
If you naturally make people feel comfortable and cared for, we'd love to meet you.
What You'll Do:
- Welcome every guest with warmth and professionalism
- Create a calm, inviting atmosphere from the moment guests arrive
- Answer questions about our services and guide clients to the best experience for their needs
- Check guests in and out efficiently and accurately
- Build relationships that encourage long-term wellness
Scheduling & Communication
- Answer phones, emails, and text messages promptly and professionally
- Schedule massage and wellness appointments
- Manage appointment changes and cancellations
- Confirm upcoming appointments and assist with daily scheduling flow
Memberships & Wellness Programs
- Educate guests about Be Well memberships and wellness options
- Recommend services that support clients' long-term health goals
- Help guests understand the value of consistent wellness care
Studio Support
- Maintain a clean and welcoming studio
- Fold towels and assist with laundry
- Restock office and guest supplies
- Assist with opening and closing procedures
- Support the team wherever needed to ensure an exceptional guest experience
What We're Looking For
- Outstanding customer service and communication skills
- Positive, professional attitude
- Excellent organization and attention to detail
- Ability to multitask in a fast-paced environment
- Strong computer skills and confidence learning new software
- Ability to work independently while being a collaborative team member
- Reliable transportation
- Previous customer service, hospitality, medical office, spa, fitness, or wellness experience is preferred but not required
What We Offer
- A beautiful, welcoming work environment
- Comprehensive training and ongoing support
- A positive, collaborative team culture
- Employee wellness benefits, including a monthly massage
- Opportunities to grow with an expanding wellness company
- The opportunity to make a meaningful difference in people's lives every day
Why Be Well?
Our mission is to help people feel better—physically, mentally, and emotionally.
We believe exceptional care starts the moment someone walks through our doors. Every interaction matters. Every detail matters. Every team member plays an important role in creating an experience that helps people slow down, breathe, and invest in their well-being.
If that mission resonates with you, we'd love to hear from you.
To Apply
Please submit your resume along with brief answers to the following questions:
- Why do you feel you're a great fit for this role?
- What are your three greatest strengths?
- Tell us about a time you created an exceptional customer experience.
- What interests you about working in wellness?
- Is there anything else you'd like us to know about you?
We provide thorough training for the right person. We're looking for attitude, character, and a genuine desire to care for others as much as experience.
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Employee discount
Application Question(s):
- 1) How is this position a fit for you?
2) What are your top three strengths?
3) What experience do you have with our service of massage therapy?
4) What other helpful info did we forget to ask for?
Work Location: In person
Salary : $20 - $23