Program Manager II – Youth Division

Job Overview 

BSI’s Youth Services Program delivers evidence-based curricula and support services to middle and high school students across Miami-Dade and Broward Counties. The program focuses on improving healthy relationship outcomes through our Heart Skills framework. BSI aims to equip youth with the tools needed to make informed decisions and build meaningful connections with friends, family members, and within their communities. Services are provided in schools, community centers, and virtually, in alignment with local and federal standards. 
 

The Program Manager
oversees the implementation, compliance, and quality of youth development programs. This role manages contracts, supervises staff, ensures program fidelity, and maintains alignment with BSI’s mission. The manager is responsible for data analysis, reporting, budgeting, and stakeholder engagement.  

Additional Responsibilities and Duties. 

• Program Manager will ensure direct reports are properly trained on: Contract Compliance, Program Curriculum, Youth Development Strategies, and Identifying and Reporting Child Abuse and Neglect, and additional
  training as required by funders.  

• Program Manager will ensure all staff follow State requirements on reporting child abuse and neglect.  

• Create and maintain
  necessary systems for effective program management.  

• Create and/or update documents such as: SOPs, Participant Application (intake form), Parent Handbook, Policies & Procedures, and Surveys required by the funder and/or BSI.  

• Update Contract amendments or modifications as needed.  

• Update ‘Continuation Application’ for funding renewal, at the end of each program year.  

• Maintain good working relationships with the Contract Managers, program staff, evaluator and curriculum developer, as well as community leaders and partners.  

• Work together with the Accounting Manager and accounting for budget purposes, spending the money allotted by the end of each quarter.  

• Give administrative guidance and support to Program Lead, Site Supervisors, Instructors/Facilitators, Contracted Professionals, Data Analysts, and Finance team.  

• Monitor coordination and scheduling of all the mandatory program's activities and other events.  

• Ensure program is properly staffed at all times, including those contracted for Professional Services.
   

• Ensure reports, assessments and other deliverables are completed by staff and participants and meet reporting deadlines.  

• Ensure the Data Department is analyzing all data, catching any errors or omissions on all programmatic data collected and that staff adhere to proper data collection practices.  

• Travels regularly
  to programmatic sites between Miami-Dade and Broward County to oversee program implementation, ensure compliance and maintain high-quality programming. 

• Complete program observations and curriculum fidelity implementation, if applicable.  

• Manage a team of 5 staff, including onboarding, training, performance evaluations, completion of required training, and when necessary, administering PIPs, verbal/written warnings, probationary reviews, and annual evaluations. 

• Other duties as assigned.  

Required Experience, Qualifications and Skills  

• Bachelor’s degree required in education,
  social work, youth development
  or related field 

• Bilingual English/Spanish required 

• Five (5) years minimum experience in youth and family program development and administration.
   

• One (1) year minimum of supervisory experience 

• Leadership skills to lead team members towards achieving a common goal.  

• Excellent self-starter and self-motivated.  

• Grants management and contract review experience is a plus. 

• Proficiency in computer skills and programs such as Microsoft Office: Word, PowerPoint, Outlook and Excel.  

• Ability to learn new software and utilize new tools.  

• Time Management skills.  

• Highly organized, detailed oriented and dependable 

• Excellent communication skills (written and verbal).  

• Resourcefulness: the ability to address problems large and small 

• Strong interpersonal and conflict resolution skills 

• Able to prioritize and respond quickly to program needs. 

• Must be able to prioritize tasks effectively. 

Essential Job Demands and Responsibilities:  

• Must be able to successfully pass Level II background check. 

• Have reliable transportation.  

• Able to travel to multiple locations in a single day (sometimes within various counties). 

• Available to work occasional evenings, weekends, overnights, and conduct out of state travel as required.  

• Implement core values for all tasks and activities within the workplace. 

Competencies: 

• Leads teams effectively 

• Builds collaborative partnerships 

• Communicates clearly 

• Manages multiple priorities with attention to detail 

Benefits & Perks:
At Be Strong International, we value the well-being and work-life balance of our team. We offer:

• Hybrid schedule (4 days in-office, 1 remote)
• 403(b) retirement plan
• Health, dental, and vision insurance
• 12 PTO days all federal holidays
• Paid Spring and Winter Breaks

Physical Demands:
 

This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. 

Limitations and Disclaimer: 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.  Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. 

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent to references and Level II background screening and Sex Offender background check successfully passed. 

Salary : $70 - $80