Senior Cloud Operations Engineer

We are assisting our client in identifying and hiring a Senior Cloud Operations Engineer to join their team. Our client provides cloud-based collection software solutions for banks, credit unions, and fintechs to collect and manage their portfolios.

Specifically, they provide the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions.

Position requires that you’re local to Malvern, PA.

Description:

This role reports to the SVP of Product Architecture and is responsible for monitoring, maintaining, and optimizing their Azure-based SaaS platform. You will work closely with engineering and product teams to ensure the platform is performant, reliable, resilient, and ready to scale. This role blends hands-on cloud operations with a strong focus on automation, infrastructure-as-code, and continuous improvement.

Key Responsibilities

• Monitor production systems for availability, performance, and reliability. Implement logging and alerting to proactively identify and respond to issues.
• Manage Azure services, including App Services, Function Apps, Container Apps, Azure SQL, Microsoft Entra ID, Application Gateway, and Firewalls.
• Plan, build, and maintain real-time connections to customer data centers leveraging VPN tunnels, VWAN, and Firewalls.
• Implement and maintain Infrastructure as Code (e.g., Bicep, ARM, Terraform) for consistent, repeatable deployments.
• Identify and resolve capacity, scaling, and performance bottlenecks in the platform.
• Design and support high availability, disaster recovery, and scaling strategies.
• Collaborate with development teams to ensure applications are production-ready and optimized for cloud environments.
• Manage and execute recurring tasks such as new customer database setup, VPN tunnel configurations, IP address whitelisting, email and texting configurations, SSL certificates, and secret and password rotations.
• Manage the operating costs of the SaaS platform and implement ways to reduce costs without sacrificing availability, performance, and reliability.

Skills and Experience:

• BA/BS Degree
• 5 years of hands-on experience with Azure, especially App Services, Function Apps, Container Apps, Azure SQL, Microsoft Entra ID, Application Gateway, and Firewalls.
• Proficiency with Infrastructure as Code tools (e.g. Terraform, Bicep, ARM templates).
• Experience with monitoring and observability tools (Azure Monitor, Application Insights, Log Analytics).
• Strong grasp of scaling, high availability, and performance tuning in cloud environments.
• Familiarity with CI/CD pipelines and DevOps practices.