Community Director

Job Overview:

The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward Helm's values, and ensure the community’s success.

Key Responsibilities:

Leadership and Team Management

• Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.
• Conduct training, coaching, and performance reviews, including disciplinary actions as needed.
• Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.

Property Operations

• Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.
• Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.
• Ensure all maintenance tasks, including preventive maintenance, are completed on schedule.
• Supervise and approve work performed by contractors.

Financial Management

• Develop and monitor operating budgets, maintaining a budget control log.
• Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.
• Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.
• Review financial statements and prepare variance and occupancy reports.

Marketing and Leasing

• Develop and implement monthly marketing plans to achieve budgeted occupancy levels.
• Create resident retention, marketing, and advertising programs.
• Show and lease apartments, ensuring all necessary applications and documents are completed accurately.

Resident Relations

• Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.
• Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.

Compliance and Record Keeping

• Ensure adherence to Fair Housing Act and company policies.
• Maintain accurate and organized records in property management software (e.g., OneSite).
• Process invoices and ensure timely submission to corporate.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Qualifications

• Bachelor’s degree in a related field (preferred) or equivalent experience.
• Minimum of 3-5 years of prior property management experience.
• Certified Apartment Manager (CAM) certification (preferred).
• Proficiency in property management software, such as OneSite.

Competencies:

• Positive, motivating, and team-oriented attitude.
• Ability to thrive in a fast-paced, competitive environment.
• Strong organizational and prioritization abilities.
• High degree of professionalism and confidentiality.
• Excellent communication and listening skills.
• Commitment to fostering a strong customer service culture.