What are the responsibilities and job description for the Help Desk Technician position at BDR Solutions LLC?
Job DescriptionPosition: Help Desk TechnicianOrganization: BDR Solutions LLCJob Responsibilities:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareRespond to tickets and emails from users seeking helpDiagnose and resolve technical hardware and software issuesInstall, modify, and repair computer hardware and softwareMaintain a log of all issues and their resolution for future referenceSet up new accounts, reset passwords, and assist with other account-related tasksEnsure proper functioning of computer systems and network connectionsCollaborate with IT team members to escalate technical issues when neededEssential Qualifications:Minimum of 1 year experience in a help desk or technical support roleSpecialization in Systems AdministrationStrong communication and interpersonal skillsAbility to troubleshoot and resolve technical issues efficientlyAttention to detail and problem-solving skillsDesired Experience:2 years of experience in a help desk or technical support roleExperience working in a healthcare or government settingSalary & Benefits:Minimum Salary: $30 per hourMaximum Salary: $40 per hourCurrency: USDFrequency: Hourly
Salary : $30 - $40