Knowledge Management Specialist

Business Development Resources (BDR) is the premier provider of business training and coaching services to HVAC contractors. Our goal is simple: empower our clients with our industry experience and information to give them the knowledge and skills they need to drive profit and growth in their business.

We are currently looking for a Knowledge Management Specialist to join our team! If you have a passion for organization, data systems, and helping teams access the tools they need to succeed, this could be the perfect opportunity for you.

Job Title: Knowledge Management Specialist

Location: Remote (with the ability to travel for training or meetings)

Work Hours: 7:00 am to 4:30 pm, Monday through Friday (occasional weekends or evenings as needed)

Compensation: $32.60 to $40.75 per hour, depending on experience

Benefits

• 401(k) with employer 3% matching
• Medical insurance provided with minimal employee contribution (with HRA)
• Supplemental insurances available
• Employer-provided life insurance/AD&D
• Employee Assistance Program (EAP)
• 3.08 hours of PTO accrued biweekly
• 6 paid holidays
  
  

Primary Job Function

We are seeking a reliable and detail-oriented Knowledge Management Specialist to maintain and enhance BDR's company knowledge base. This role ensures that employees have the tools and information they need to succeed within a secure, organized, and easily accessible framework. The ideal candidate will have strong organizational and communication skills and a passion for building systems that help teams work smarter and more efficiently.

Daily Duties

• Develop and maintain a knowledge management framework for storing and sharing company information
• Create and update processes for cataloging, tagging, and organizing documents, playbooks, and best practices
• Collaborate with leadership to ensure the knowledge base remains accurate, relevant, and accessible
• Maintain a centralized library of company materials across departments to ensure consistent information sharing
• Coordinate with department leaders to update and archive obsolete content
• Research and source content for company-wide use
• Write, edit, and publish knowledge-base content in clear, accessible formats
• Work closely with IT to maintain electronic record systems that are user-friendly and secure
• Communicate new or updated content to department managers
• Support colleagues in accessing and using the knowledge base effectively
• Participate in meetings and assist with other assigned projects as needed
  
  

Preferred Qualifications

• Bachelor's degree in Business Management, Business Administration, Data Management, or related field preferred
• A minimum of 5 years of experience in records, information, or knowledge management
• Experience developing or maintaining searchable databases or knowledge systems
• Strong organizational and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft 365 applications
• Ability to handle sensitive information with discretion
• Strong attention to detail and commitment to accuracy
  
  

Why Work for Us?

• Average employee tenure of over 7 years - we're a great place to build a career!
• A passionate, collaborative team dedicated to helping clients succeed
• Caring ownership and leadership with clear communication
• Excellent training and professional development opportunities
• Long-term relationships with clients and industry partners
• Professional yet fun and supportive work culture
  
  

WE ARE A 100% DRUG-FREE AND TOBACCO-FREE EMPLOYER